Hotel Front Desk Ambassador

5 days ago


Joplin, Missouri, United States KMG Hotels Full time
About the Role

We are seeking a skilled and friendly Hotel Front Desk Ambassador to join our team at KMG Hotels. This is an exciting opportunity to work in a dynamic and fast-paced environment where no two days are ever the same.

Job Summary

The successful candidate will be responsible for providing exceptional guest service, handling check-ins and check-outs, and resolving any issues that may arise during a guest's stay. As a key member of our front desk team, you will play a vital role in ensuring that every guest has a memorable and enjoyable experience with us.

Key Responsibilities
  • Provide warm and welcoming service to all guests, recognizing IHG Rewards Club Members and returning guests
  • Check guests in and out efficiently, issuing room keys and providing information on hotel services and room locations
  • Ensure required identification is taken from guests at check-in in line with local legislative requirements
  • Answer phones in a prompt and courteous manner, responding to guest inquiries and resolving any issues that may arise
  • Process all cash and credit card transactions accurately, using established procedures
  • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
  • Take action to solve guest problems/complaints using appropriate service recovery guidelines
  • Follow established hotel safety protocols and procedures at all times, immediately reporting any health and safety incidents, security breaches, concerns, or suspicious behavior to the supervisor or manager on duty
Qualifications and Requirements
  • Frequently standing up behind the desk and front office areas
  • Basic computer skills
  • High School diploma /Secondary qualification or equivalent
About Us

KMG Hotels was founded in 2000 by Jay Koshiya and Sanjay Koshiya, with Jay serving as Chief Executive Officer and President, and Sanjay as Vice President and Chief Operating Officer. Today, we own and operate twenty-one hotels, representing various franchises such as Marriott, Hilton, Inter Continental Hotels Group, and Choice Hotels International. Our commitment to growth and exceeding expectations drives us to create an environment where all associates are valued and respected.



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