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Fitness Club Representative

3 weeks ago

Joplin, Missouri, United States Excel Fitness Full time
Excel Fitness Job Opportunity

We are seeking a highly motivated and customer-focused Member Services Representative to join our team at Excel Fitness. As a key member of our front desk team, you will play a vital role in promoting our Judgement Free Zone and ensuring that every guest has an exceptional experience.

About the Role:
This is a full-time or part-time position requiring 1-40 hours per week. You will work closely with the General Manager, Assistant Manager, and Shift Lead to achieve operational goals and maintain a clean, safe, and welcoming environment for our members.

Responsibilities:
- Monitor and maintain club cleanliness and atmosphere
- Conduct regular audits to ensure the store meets Excel Standard
- Process and review daily club activity paperwork and file in appropriate folders
- Audit and balance cash drawers on a daily basis
- Update and review daily club reports and complete any corresponding data entry documents
- Maintain and clean the front entrance to provide customers with a clean, presentable, and welcoming environment
- Adhere to company policies and guidelines and address any minor infractions
- Provide a safe and secure environment for all members
- Communicate with members and create a high level of customer service
- Stocking all retail and promotional items for the following shift
- Perform daily club inspections and complete assigned cleaning sections
- Understand and adhere to company standards, audit daily paperwork, and help resolve any day-to-day customer issues
- Audit club inventory and communicate with the GM, AM, and Shift Lead on recommendations for inventory orders
- Staying up to date on all required certifications and training courses
- Communicating with, promoting, touring, and assisting prospects and potential members
- Assisting the General Manager and Assistant Manager with club promotions, training, and implementation of any operational strategies
- Ensuring the facility complies with all state and federal laws and insurance requirements
- Operating and assisting applicable members with the use of tanning, hydro, and total body enhancement equipment and ensuring all applicable paperwork and procedures are adhered to.

Requirements:
- High school diploma or equivalent required
- Familiarity with Excel mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements
- Great communication skills with internal and external customers
- Must be team-oriented, motivated, and well-organized

Work Environment:
This job operates in a fitness club environment and regularly uses standard office equipment such as computers, photocopiers, fax machines, and phones. The noise level in the club environment may be loud on a regular basis.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch, or crawl. The employee must frequently lift and move up to 25 pounds and occasionally lift and move objects up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Estimated Salary: $35,000 - $45,000 per year