Front Desk Representative

2 weeks ago

Denver, Colorado, United States Sage Hospitality Full time
Job Title: Front Desk Agent

About the Role:

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Marriott Denver Tech Center. As a Front Desk Agent, you will be responsible for providing exceptional guest service, responding to inquiries, and ensuring a seamless check-in and check-out experience for our guests.

Key Responsibilities:

  • Respond to guest inquiries and requests in a professional and courteous manner.
  • Process guest check-ins and check-outs, ensuring accuracy and efficiency.
  • Manage guest accounts, including handling payments and resolving any issues that may arise.
  • Provide information and assistance to guests regarding hotel amenities, services, and local attractions.
  • Operate the PBX system, handling incoming and outgoing calls, and providing wake-up calls and paging services as needed.

Requirements:

  • High school diploma or equivalent required.
  • Previous experience in customer service or a related field preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Basic math skills and accuracy with handling cash and credit transactions.

What We Offer:

  • Competitive hourly rate of $20.00.
  • Medical, dental, and vision insurance.
  • Health savings and flexible spending accounts.
  • Basic Life and AD&D insurance.
  • Paid time off for vacation, sick time, and holidays.
  • Eligibility to participate in the company's 401(k) program with employer matching.
  • Employee Assistance Program.
  • Tuition Reimbursement.
  • Marriott and Sage Hotels and Restaurant Discounts Worldwide.
  • Free On-Site Parking.
  • One free hot meal per shift.
  • Free RTD EcoPass (Full-Time).
  • Eligibility to participate in the Employee Referral Bonus Program.

Why Work with Us:

Sage Hospitality is a dynamic and progressive company that values its employees and strives to create a positive and inclusive work environment. We offer a range of benefits and opportunities for growth and development, and we are committed to making a meaningful difference in the lives of our guests and our team members.

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