Front Desk Representative

2 days ago

Denver, Colorado, United States Sage Hospitality Full time
Job Title: Front Desk Agent

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Embassy Suites by Hilton Denver Downtown and Convention Center.

Job Summary:

The Front Desk Agent will be responsible for providing exceptional customer service to our guests, responding to inquiries, and ensuring a smooth check-in and check-out process.

Key Responsibilities:
  • Greets and checks in guests in a professional and courteous manner, using both manual and computerized methods.
  • Facilitates guest departure by following established procedures to close guest accounts and open rooms for the next sell.
  • Calculates and posts monies, receipts, and guest accounts using accurate cash handling methods and established procedures.
  • Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information.
  • Maintains good customer relations by keeping abreast of all in-house and area functions to answer questions and concerns with timely and knowledgeable responses.
  • Operates the PBX equipment to provide guests with timely and efficient service.
  • Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
Requirements:
  • High School diploma or equivalent.
  • No prior experience required, but past experience in dealing directly with the public and acquired general knowledge of basic customer service skills is preferred.
  • Must be fluent in oral and written English.
  • Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
Work Environment:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment is indoor, thermostatically climate-controlled, and under florescent lighting. The associate will be required to stand for prolonged periods, bend, and kneel while filing. Occasional carrying and lifting of files and office items up to 25 lbs may be required.

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