Front Desk Representative

4 days ago

Denver, Colorado, United States Dave & Buster Full time
Job Overview:

We're looking for a highly skilled and enthusiastic Front Desk/Host to join our team at Dave & Buster's. As a Front Desk/Host, you will be the first point of contact for our Guests, providing a warm and welcoming experience that sets the tone for their visit.

Key Responsibilities:
  • Deliver exceptional Guest service by greeting and assisting Guests with a smile, ensuring their needs are met and exceeded.
  • Act as an ambassador for the building, coordinating game rentals, merchandise sales, and telephones to create a seamless experience for our Guests.
  • Keep the Front Desk and Host station clean and organized, ensuring all menus are stocked and properly maintained.
  • Manage wait times and communicate information to Guests, Team Members, and Managers to ensure a smooth and efficient experience.
  • Process transactions accurately and efficiently, handling cash, credit card payments, and merchandise sales.
  • Assist other Team Members as needed, rotating seating and managing table turn timing to ensure maximum Guest satisfaction.
  • Be responsible for the reconciliation of any monies from their banks and complete 'To Go' order transactions for Guests with accuracy.
  • Sell merchandise from the Front Desk and maintain a favorable working relationship with all other company Team Members.
Requirements:

The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work in a fast-paced environment and multitask with ease. They will be a team player, able to work collaboratively with other Team Members to achieve common goals. Additionally, they will be able to read and communicate in English, with the ability to articulate clear greetings, requests for assistance, and farewells to Guests.

Physical Demands:

The physical demands of this position include working days, nights, and/or weekends as required, working in a noisy and fast-paced environment, reading and writing handwritten notes, lifting and carrying up to 30 pounds, moving about the facility, standing for long periods of time, walking or standing 100% of shift, reaching, bending, and stooping frequently.

Compensation:

Our Front Desk/Hosts are compensated at a rate of $19.79 per hour, with opportunities for advancement and professional growth within the company.

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