Operations Support Coordinator

1 week ago


Atlanta, Georgia, United States Great Day Improvements Full time

Overview

Great Day Improvements - Production Support Specialist

As a Production Support Specialist, your role will involve the meticulous review of sales agreements, field work orders, measurement documentation, and labor invoices, ensuring the precise parsing and ordering of projects.

Key Responsibilities

· Contract Verification and Order Management

o Diligently assess and parse sales agreements utilizing measurement documentation

o Input all new, service, and warranty installation requests into the Great Day Improvements ordering system

o Confirm the accuracy of details from contracts and measurement technicians prior to submitting orders for production

· Document Oversight

o Upload all pertinent documents to the customer profile in the company database

o Ensure all documentation is thorough and readily accessible

· Customer Record Maintenance

o Organize and uphold comprehensive customer records

o Guarantee that customer records are current and precise

· Additional Responsibilities

o Execute other related tasks as directed by management

Required Qualifications

· High school diploma or equivalent GED

· Minimum of 3 years in customer service roles

· At least 2 years of experience in material ordering

· Background in the home improvement sector is advantageous

· Proficient in computer usage and navigating various software platforms

· Capability to work autonomously while adhering to performance metrics

· Strong focus on detail and accuracy

· Exceptional written and verbal communication skills, including telephone etiquette

Great Day Improvements is an Equal Employment Opportunity Employer.

We are committed to providing a competitive compensation package that includes medical, dental, vision, and disability coverage, along with a 401(k) plan and flexible spending accounts.



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