Front Office Ambassador
1 month ago
At Hyatt Hotels, we're dedicated to making travel more human. As a Front Office Host, you'll be the first point of contact for our guests, setting the tone for a memorable and personalized experience. Your role will involve registering guests, communicating hotel services and promotions, and providing exceptional customer service. This highly visible position offers opportunities for casual conversation and has a direct impact on creating the guest experience.
Key Responsibilities:- Process guest registrations and communicate hotel services and promotions
- Provide exceptional customer service, handling guest requests, inquiries, and complaints promptly and efficiently
- Communicate with other departments to ensure guest satisfaction
- Process forms of payment and handle guest transactions
- Opportunities for career growth and advancement
- Referral bonuses up to $500
- Free and discounted room nights at Hyatt Hotels worldwide
- Free parking in our on-site garage
- Discounted bus passes
- Paid time off after 90 days of service
- Healthcare FSA
- Financial assistance for tuition and wellness reimbursement
- Financial perks, including a 401(k) with company match and discounted employee stock purchase plan
- Employee assistance, including daily employee meals, 24/7 emotional support, legal guidance, and personal and financial resources
- Discounts at various retailers
Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Requirements:- Previous experience in a front office or customer service role, preferably in a hotel or hospitality setting
- A positive attitude and a passion for delivering exceptional service
- Excellent communication and interpersonal skills
- Proficiency in Microsoft Office and Opera PMS or similar software
- Ability to stand for long periods of time
- Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays
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