Audiologist Trainer in the Field

1 week ago

Cleveland, Ohio, United States GN Group Full time

Company: GN Group

Position: Field Training Audiologist

Reports to: Training Manager

Department: Training/Commercial Sales Team

Work Location: PA, Ohio and WV

Job Classification: Salary; Exempt

Position Overview

The Field Training Audiologist plays a vital role in enhancing sales and profitability by delivering comprehensive product and software training aimed at boosting customer knowledge, skills, and familiarity with the ReSound product range. This role also encompasses providing audiological assistance, including hearing aid fittings and troubleshooting support, to drive changes in customer purchasing behavior. Additionally, the position involves offering audiology, technical, and product training to ReSound personnel.

Key Responsibilities

  • Maintain regular communication regarding relevant account details with sales and management teams.
  • Provide high-quality and consistent training for customers.
  • Support the sales of all products within a designated area, collaborating closely with assigned sales teams.
  • Conduct needs assessments and deliver suitable training solutions for accounts.
  • Represent ReSound at national, state, and regional events.
  • Key events include Consumer Education Seminars, Open Houses, CEU Seminars, and ongoing in-clinic product training sessions.
  • Play a significant role in the promotion and demonstration of products during launch training sessions.
  • Offer consultative resources to foster business growth.
  • Independently schedule travel in accordance with corporate guidelines to maximize effectiveness and cost efficiency while maintaining a full schedule.
  • Keep accurate administrative records, including expenses, following corporate guidelines.
  • Collaborate with Marketing, Sales, Customer Service, Product Management, Technical Support, and Research & Development to ensure a quality customer experience.
  • Contribute to the enhancement and/or development of training materials.
  • Perform other duties as assigned by management.

Required Competencies

  • Adhere to company and departmental policies and procedures.
  • Meet performance and behavior expectations as outlined in company performance evaluations.
  • Execute responsibilities as directed, achieving desired outcomes within expected timeframes and with a high level of quality and professionalism.
  • Follow safe practices in all activities.
  • Establish and maintain positive and productive relationships with all staff, customers, and business partners.
  • Demonstrate necessary behavioral and technical competencies to effectively fulfill position responsibilities, taking personal initiative for professional development.
  • Safeguard sensitive and confidential company information.
  • Exhibit strong leadership and analytical abilities.
  • Possess excellent interpersonal communication skills.
  • Capable of resolving complex issues at higher levels.
  • Proficient in computer skills, including PowerPoint, Word, Outlook, SFDC (CRM), and Excel.
  • Ability to prioritize and balance diverse work schedules, demonstrating strong organizational and time management skills.
  • Skilled in oral and written communication, including conducting presentations.

Desired Qualifications

Education:

  • AuD or PhD in Audiology; a Master's Degree in Audiology may be considered.
  • Current state license in Audiology.

Experience:

  • Minimum of two years of experience in hearing aid dispensing (post externship).
  • Willingness to travel approximately 75% of the time (3-4 days per week on average).

Travel Requirements:

  • Frequent travel by air, automobile, and train.

Additional Information

Direct Reports: None

Indirect Reports: None

Working Environment: Field-based

Physical Demands: Ability to lift up to 15 lbs, with activities including sitting, walking, and standing.

Position Type and Expected Hours: Salaried position, Monday through Friday, with potential evening requirements.

Please note that this job description is not intended to be an exhaustive list of all activities, duties, or responsibilities required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Opportunity Employer

GN Hearing / ReSound participates in E-Verify.

Disability Accommodation

If you have a disability and require reasonable accommodation to search for a job opening or submit an application, please reach out for support. Only inquiries related to this purpose will receive a response.

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