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Retail Operations Leader
2 months ago
Salary: Starting at $45,000, based on experience
Position: Store Manager
Reports To: Director of Common Threads
Employment Type: Full-time
Position SummaryThe Store Manager is responsible for leading the store's management team, overseeing daily operations, and ensuring the brand's success.
Key Responsibilities- Achieve management goals through effective teamwork.
- Ensure the completion of opening and closing procedures, including:
- Timely and reliable store opening and closing.
- Accurate cash handling during opening and closing.
- Maintain cleanliness and organization of the sales area.
- Adhere to ADA and Fire Code regulations in the sales environment.
- Proficiently manage checkout and Point of Sale (PoS) systems.
- Deliver exceptional customer service to shoppers, donors, volunteers, and staff.
- Act as a communication link for sales and relevant information for cashiers through various channels.
- Participate in onboarding and continuous training for staff as required.
- Cover responsibilities of Assistant Managers and Leads during their absence.
- Optimize floor layout to enhance revenue potential while ensuring safety and brand compliance.
- Encourage and guide team members in alignment with the values of Common Threads and Building Hope in the City.
- Enforce company policies and procedures effectively.
- Manage relationships with vendors and partners, including utilities and local organizations.
- Collaborate with other store leaders in the hiring and training processes.
- Utilize online platforms for consistent communication across the organization, including:
- Tracking PTO and employee milestones through HR platforms.
- Staying updated with daily communications via team messaging tools.
- Using management software for data entry, meeting organization, and issue resolution.
- Overseeing the store's music platform according to company guidelines.
- Prepare staff schedules and daily operational plans.
- Lead and contribute to various store meetings and leadership discussions.
- Compile and manage weekly and monthly performance reports, including sales and expense tracking.
- Maintain regular check-ins with management and staff.
- Ensure timely bank deposits.
- Self-driven with effective time management abilities.
- Experience in retail or management, or transferable skills.
- Strong verbal and written communication skills.
- Commitment to outstanding customer service.
- Proficient in computer applications, including Microsoft Office and Google Suite.
- Ability to commute to various store locations.
- Valid driving record and reliable transportation.
- Flexible schedule, including evenings and weekends as needed.
- Capability to stand for extended periods and lift up to 40 pounds.
- Willingness to work in varied environments, including dusty areas.
- Starting salary of $45,000, based on experience.
- Retirement plan with employer matching.
- Paid time off (PTO).
- Employer-sponsored health benefits and optional life insurance.
- Incentive compensation plans.
Building Hope in the City is a dynamic organization focused on community improvement and empowerment. We strive to enhance the lives of individuals and families through various initiatives and programs.
