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Audiologist Trainer in the Field

2 months ago

Cleveland, Ohio, United States GN Group Full time

Company: GN Group

Position: Field Training Audiologist

Reports to: Training Manager

Department: Training/Commercial Sales Team

Work Location: Various locations

Job Classification: Salary; Exempt

Position Overview

The Field Training Audiologist plays a vital role in enhancing sales and profitability by delivering comprehensive product and software training aimed at elevating customer understanding, skills, and familiarity with the ReSound product offerings. This role also encompasses providing audiological support, including hearing aid fittings and troubleshooting, to influence customer purchasing decisions. Additionally, the position involves training ReSound employees in audiology, technical aspects, and product knowledge.

Key Responsibilities

  • Maintain regular communication regarding relevant account details with sales and management teams.
  • Provide high-quality, consistent training to customers.
  • Support the sales of all products within a designated region, collaborating closely with assigned sales teams.
  • Conduct needs assessments and deliver tailored training solutions for accounts.
  • Represent ReSound at national, state, and regional events.
  • Key events include Consumer Education Seminars, Open Houses, CEU Seminars, and ongoing in-clinic product training sessions.
  • Play a significant role in promoting and demonstrating products during launch training sessions.
  • Offer consultative resources to foster business growth.
  • Independently schedule travel in accordance with corporate guidelines to maximize effectiveness and cost efficiency while maintaining a full agenda.
  • Keep accurate administrative records, including expenses, following corporate guidelines.
  • Collaborate with Marketing, Sales, Customer Service, Product Management, Technical Support, and Research & Development to ensure a quality customer experience.
  • Contribute to the enhancement and/or creation of training content.
  • Perform other duties as assigned by management.

Required Competencies

  • Adhere to company and departmental policies and procedures.
  • Meet performance expectations as outlined in company performance appraisals.
  • Execute responsibilities effectively, achieving desired outcomes within set timeframes and with high quality.
  • Follow safety practices in all activities.
  • Build and maintain positive working relationships with all staff, customers, and business partners.
  • Demonstrate the necessary behavioral and technical competencies to fulfill position responsibilities, taking initiative for personal and professional development.
  • Protect sensitive and confidential company information.
  • Exhibit strong leadership and analytical skills.
  • Possess excellent interpersonal communication abilities.
  • Resolve complex issues effectively.
  • Demonstrate proficiency in computer skills, including PowerPoint, Word, Outlook, SFDC (CRM), and Excel.
  • Effectively prioritize and manage diverse work schedules, demonstrating strong organizational skills.
  • Communicate proficiently in both oral and written formats, including conducting presentations.

Desired Qualifications

Education:

  • AuD or PhD in Audiology; a Master's Degree in Audiology may be considered.
  • Current state license in Audiology.

Experience:

  • Minimum of two years of experience in hearing aid dispensing (post externship).
  • Willingness to travel approximately 75% of the time (averaging 3-4 days per week).

Travel Requirements:

  • Frequent travel by air, automobile, and train.

Additional Information

Direct Reports: None

Indirect Reports: None

Working Environment: Field-based position

Physical Demands: Ability to lift up to 15 lbs, and engage in sitting, walking, and standing activities.

Position Type and Expected Hours: Salaried position, typically Monday to Friday, with potential evening requirements.

This job description is intended to provide a general overview of the position and is not exhaustive of all duties and responsibilities. Responsibilities may change at any time with or without notice.

Equal Opportunity Employer

GN Hearing / ReSound participates in E-Verify.

Disability Accommodation

If you require a reasonable accommodation due to a disability to search for a job opening or submit an application, please reach out for assistance. Only inquiries related to disability accommodations will receive a response.