Customer Service Representative

20 hours ago


Lansing, Michigan, United States Planet Fitness Full time
Job Title: Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Planet Fitness. As a key member of our team, you will be responsible for providing exceptional customer service to our members, prospective members, and guests.

Key Responsibilities:
  • Provide a superior level of customer service to Planet Fitness members, prospective members, and guests.
  • Handle all front desk related activities, including answering phones, checking members into the system, and facilitating new member sign-ups.
  • Respond to member questions and concerns in a timely and professional manner.
  • Maintain the neatness and cleanliness of the club.
Requirements:
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Punctuality and reliability is a must.
Benefits:
  • Free black card membership.
  • Mentorship.
  • Opportunities for advancement.
  • Ongoing leadership training.
Physical Demands:
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.

Compensation: $15.00 per hour

At Planet Fitness, we are committed to providing a judgement-free zone for our members to achieve their fitness goals. If you are a motivated and customer-focused individual who is passionate about fitness and health, we encourage you to apply for this exciting opportunity.



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