Bilingual Eligibility Assistant

1 month ago


Lansing, Michigan, United States knowledge services Full time

Job Summary

We are seeking a highly motivated and customer-focused Eligibility Assistant to join our team at Knowledge Services. As a key member of our front desk team, you will provide exceptional customer service to clients, assist with application processing, and support case workers in determining eligibility for public assistance programs.

Key Responsibilities

  • Welcome and assist on-site visitors, determining the nature of their business
  • Review client information for accuracy and completeness
  • Assist with computer applications and schedule client appointments
  • Scan documents into client case files and maintain fax machines and copier functions
  • Answer and direct incoming calls, providing outstanding customer service to all clients
  • Maintain daily activity reports and ensure accurate record-keeping

Requirements

  • Strong customer service background and ability to maintain confidentiality
  • Ability to handle conflict in a calm and professional manner
  • Reliable and dependable in the workplace, with a proven track record of job stability
  • High School diploma or equivalent, with a clean criminal background
  • Previous experience as a Customer Service Representative, Cashier, Clerk, Administrative Assistant, Receptionist, or Front Office staff is desired
  • Bilingual (Spanish and English) is a must

What We Offer

A competitive hourly rate of $15.00, paid time off, benefits, and a 37.5 hour work week (Monday-Friday, 8:00AM-4:30PM). This is a long-term position with opportunities for growth and advancement within our company.



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