Senior Manager, Process Optimization

1 week ago

Stamford, Connecticut, United States Charter Communications Full time
Senior Manager, Process Analysis

This position is responsible for managing the Process Analyst or Process Manager activities related to evaluation of existing processes and providing recommendations and optimal solutions on processes improvements and best practices.

About the Role
  • Analyze, define, and develop complex organization's business process methods and practices
  • Provide strategic oversight and management to a team of Business Process Analysts and/or Process Managers
  • Collaborate with leadership on breakthrough strategies to improve process efficiencies and cost reduction opportunities
  • Manage efforts to enhance processes, reduce waste and increase effectiveness
  • Research best business practices within and outside the organization to establish benchmark data
  • Assess requirements for internal business processes, ensuring compatibility with organizational strategic goals
  • Implement new processes, evaluate existing processes, and recommend optimal solutions and improvements
  • Partner with business process owners and management on strategic initiatives with minimal guidance from more experienced analyst or department leadership
  • Facilitate communication and gain commitment between business units and stakeholders to align processes and solutions with business strategies
  • Use sophisticated quantitative analysis methodology to perform data, cost and benefit, and/or process measurement analysis
  • Research industry trends for application of process improvement techniques and best practices
  • Train employees on root cause analysis tools and philosophies
Key Responsibilities
  • Develop and implement process improvement initiatives to drive business growth and efficiency
  • Lead cross-functional teams to analyze and optimize business processes
  • Collaborate with stakeholders to identify and prioritize process improvement opportunities
  • Design and implement process metrics and analytics to measure performance
  • Develop and maintain process documentation and standards
  • Provide training and coaching to employees on process improvement methodologies
Requirements
  • Ability to read, write, speak and understand English
  • Ability to work independently, as well as in a collaborative and dynamic team environment
  • Ability to handle multiple projects and priorities
  • Ability to analyze and interpret data
  • Ability to quickly identify business problems/opportunities
  • Ability to communicate orally and in writing in a clear and straightforward manner
  • Ability to communicate with all levels of management and company personnel
  • Ability to manage multiple projects at one time
  • Ability to prioritize and organize effectively
  • Ability to document, prepare and present data-driven presentations
  • Ability to supervise and motivate others
  • Ability to make decisions and solve problems while working under pressure
  • Ability to show judgment and initiative and to accomplish job duties
  • Ability to think strategically and anticipate future trends, needs and expectations
Preferred Qualifications
  • Knowledge of telecommunications industry
  • Superb knowledge of software applications such as Word, Excel, etc.
Education
  • Bachelor's degree in Business Administration or related field
Experience
  • Process or data analysis experience - 7+ years

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