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Medical Office Support Representative

2 months ago

White Plains, New York, United States Summit Health Management Full time
Position Overview:

As a vital member of our team at Summit Health Management, the Patient Service Representative plays a crucial role in enhancing patient experiences and ensuring seamless operations within our healthcare facilities.

Key Responsibilities:
  1. Welcome patients and their families, assisting with appointment scheduling and managing admissions and procedures.
  2. Handle incoming calls with professionalism, addressing inquiries and directing calls as necessary.
  3. Coordinate future appointments and referrals as per physician directives.
  4. Maintain essential communication resources, including on-call schedules and contact information for medical staff.
  5. Prepare patient charts, ensuring all required documentation is accurately filed and updated.
  6. Request and organize medical records to facilitate efficient patient visits.
  7. Reconcile patient encounters in accordance with established policies.
  8. Monitor and manage inventory of office supplies, placing orders as needed.
  9. Perform clerical tasks such as faxing, photocopying, and filing.
  10. Verify and update patient information while maintaining confidentiality.
  11. Complete necessary forms accurately for patient records.
  12. Uphold patient rights and privacy during interactions.
  13. Foster positive relationships with physicians and nursing staff to enhance collaboration.
  14. Report any issues or equipment concerns to the Nurse Manager promptly.

General Duties:
  1. Demonstrate proficiency in scheduling and booking various medical procedures.
  2. Coordinate with external vendors and services as required.
  3. Understand and facilitate the submission of necessary documentation for hospital processes.
  4. Assist in the collection of pre-admission testing data.
  5. Maintain office supplies and equipment, ensuring a well-functioning workspace.
  6. Provide training and support to fellow office staff.
  7. Log surgical procedures accurately.
  8. Manage the scheduling system effectively, including rescheduling and cancellations.
  9. Exhibit excellent customer service skills to alleviate patient concerns.
  10. Communicate repair needs to appropriate personnel.
  11. Exercise sound judgment in scheduling to optimize physician productivity.
  12. Be knowledgeable about fire safety and emergency protocols.
  13. Perform additional duties as assigned.

Qualifications:
  1. High School Diploma or GED required; Associate Degree preferred.
  2. Certification in Heartsaver CPR within 30 days of hire.
  3. Prior experience in a patient service role is advantageous.
  4. Strong communication skills in English, both verbal and written.
  5. Exceptional interpersonal and customer service abilities.
  6. Accurate data entry skills and the ability to manage multiple tasks efficiently.
  7. Familiarity with medical terminology and office procedures is preferred.
  8. Basic computer proficiency is required; experience with EHR and practice management systems is a plus.

Travel Requirements:
Ability to travel to various office locations as necessary.

Compensation:
Competitive hourly rate based on experience and qualifications.

Commitment to Diversity:
Summit Health Management is an equal opportunity employer, committed to fostering an inclusive environment for all employees.