Customer Service Representative
17 hours ago
Mr. Handyman of Westchester County is seeking an experienced Customer Service Representative to join our team.
Job Summary:We are looking for a highly skilled and organized individual to manage customer support, streamline processes, and handle administrative tasks for both residential and commercial clients.
Key Responsibilities:- Customer Support: Maintain customer files, respond to inquiries, handle incoming calls, schedule jobs, and follow up on service calls and surveys.
- Office Administration: Oversee daily office operations, manage supplies, document communications, and train new employees.
- Resource & Vendor Management: Coordinate with vendors for timely deliveries, manage the weekly route schedule, assist technicians with advice and directions.
- Business Development: Build and maintain client relationships to drive new business, stay informed on products and services to assist customers effectively.
- Documentation and Reporting: Keep accurate records, generate necessary reports, verify job completions, and manage invoices in ServiceTitan.
- Minimum 5 years in office management or inside sales (home services preferred).
- Strong typing and 10-key skills.
- Proficient in MacOS and MS Office; ServiceTitan experience a plus.
- Excellent organizational, multitasking, and problem-solving skills.
- Bilingual preferred.
- Competitive salary ($20-$25/hr based on experience).
- Career advancement and professional development opportunities.
- Paid holidays, vacation, and bonus eligibility.
- Supportive work environment focused on safety and teamwork.
Monday to Friday, 8 AM - 4 PM, with potential overtime.
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White Plains, New York, United States Southern Pride Service, Inc Full timeAbout UsSouthern Pride Service, Inc. is a reputable, family-owned residential HVAC company committed to providing exceptional services to homeowners in Southern Maryland.With 30 years of industry experience, we have built a strong reputation for our quality workmanship, reliability, and outstanding customer service.We prioritize the comfort and satisfaction...
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White Plains, New York, United States Southern Pride Service, Inc Full timeAbout UsSouthern Pride Service, Inc is a reputable, family-owned residential HVAC company committed to delivering exceptional services to homeowners in Southern Maryland.With 30 years of industry experience, we have built a strong reputation for our quality workmanship, reliability, and outstanding customer service.We prioritize the comfort and satisfaction...
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