Patient Service Representative
6 days ago
We are seeking a highly organized and detail-oriented Patient Service Representative to join our team at Summit Health Management. As a Patient Service Representative, you will play a critical role in ensuring the smooth operation of our medical office, providing exceptional patient care and support to our patients and healthcare team.
Key Responsibilities- Greets patients and families, schedules appointments, and coordinates hospital and ambulatory admissions/procedures.
- Answers phone calls promptly, directs calls appropriately, takes accurate messages, and delivers them to the right individual.
- Schedules future appointments, tests, and completes referrals as ordered by the physician.
- Maintains communication resources, including on-call schedules, MD phone numbers, and beeper numbers.
- Prepares charts for new patients, ensuring all required forms are placed appropriately in the chart.
- Requests medical records and performs chart preparation to provide the physician with all necessary information for patient visits.
- Reconciles encounters daily according to policy and guidelines.
- Monitors supply inventory, completes and directs requisitions for supplies, forms, equipment, or services.
- Performs various clerical duties, including faxing, photocopying, filing, and mailings.
- Obtains, verifies, and updates patient information, maintaining confidentiality according to policies.
- Accurately completes any necessary forms for patients.
- Respects patient rights by knocking on the door, calling the patient by name, and identifying self before entering the patient's room.
- Establishes and maintains a positive working relationship with physicians and nursing staff.
- Protects the privacy and confidentiality of patients and employees.
- Communicates any problems, equipment concerns, or issues promptly to the Nurse Manager.
- High School Graduate or GED required; Associate Degree preferred.
- Heartsaver certification within 30 days of hire.
- Previous PSR experience preferred; previous office experience preferred.
- Ability to communicate in English, both orally and in writing.
- Must have excellent interpersonal and customer service skills.
- Must have accurate computer data entry skills.
- Must have the ability to organize and perform multiple tasks in a timely manner.
- Knowledge of medical office and terminology preferred.
- Basic proficiency in computer use required; previous experience with Standard Office Technology in a Windows-based environment preferred.
- Experience with EHR, Practice Management System, and Departmental/Ancillary Systems preferred.
We offer a competitive salary range of $18/hour to $22/hour, depending on experience. Our team members are essential to our mission to reshape healthcare through the power of connection. We highly value the critical role that health and wellness play in the lives of our team members and their families. Participation in our benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages, and a 401k savings plan.
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