Front Desk Representative

1 month ago


White Plains, New York, United States Classic Westchester Full time
Job Summary

We are seeking a highly skilled and bilingual Front Desk Representative to join our team at Classic Westchester. As a key member of our front office staff, you will be responsible for providing exceptional customer service to patients and their families, while also ensuring the smooth operation of our medical office.

Key Responsibilities
  • Phone Responsibilities
  • Make appointments in a timely manner, taking into account patient preferences for clinician and time of day.
  • Schedule new patient and follow-up appointments and tests.
  • Take messages about medical questions to send to physicians.
  • Connect calls to appropriate staff as needed.
  • Provide general office support for physicians, including scanning documents into patient charts, typing routine material, and preparing materials for physicians' academic use.
  • Medical Records
  • Maintain HIPAA confidentiality and sensitivity when discussing patients.
  • Demonstrate excellence in both internal and external customer service.
  • Perform other duties as assigned.
Requirements
  • High school degree or equivalent required.
  • At least 1 year of medical office experience required.
  • Must be bilingual.


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