HR Generalist and Customer Service Expert for Onsite Opportunity

6 days ago


Marquand, Missouri, United States BCforward Full time
About BCforward

BCforward is a leading provider of personnel solutions, delivering uniquely configured IT staffing and project services to customers across various industries. Founded in 1998, we have grown into a full-service organization with over 5000 global resources.

We are headquartered in Indianapolis, Indiana, and operate delivery centers across North America and India. As the largest consulting firm and MBE-certified firm in Indiana, we cater to our customers' specific needs by offering tailored solutions.

Salary and Benefits

The salary for this onsite opportunity is estimated to be between $60,000 and $80,000 per year, depending on experience and qualifications. Additionally, you can expect a competitive commission structure and a comprehensive benefits package, including health insurance, 401k matching, and paid time off.

Job Description

As an HR Generalist and Customer Service Expert, you will serve as the primary point of contact for Candidate Care related issues, interacting with employees via telephone, email, or online chat to resolve their concerns and provide best-in-class customer service. You will maintain accurate employee records, handle confidential information, and develop knowledge of BCforward's internal processes to support the broader WFx and client teams.

You will apply critical thinking to navigate requests where the existing knowledge base does not address steps to resolve, providing accurate and valid information using available processes, methods, and tools. This role also involves guiding and coaching Tier I agents in WFx through difficult calls or issues, identifying and resolving data integrity issues, and assisting with internal and external audits to maintain compliance.

In this position, you will work closely with various internal departments, partnering with stakeholders to resolve employee concerns and provide excellent customer service. Your strong communication skills, active listening, and conflict resolution abilities will enable you to effectively manage multiple priorities and tasks, ensuring timely and efficient resolutions to complex issues.

Required Skills and Qualifications
  • 1-2 years' experience in an HR-related field and/or degree with an HR focus;
  • Proficiency in ADP Workforce Now (US and Canada);
  • Adept with Service Management systems (ideal candidate will have prior experience with Salesforce Service Cloud);
  • Excellent communications skills, including active listening;
  • Strong customer service skills and approach;
  • Critical thinking and conflict resolution;
  • Ability to multi-task, prioritize, and manage time effectively;
About the Role

This is an exciting opportunity to join a dynamic team and contribute to the success of BCforward. If you are a motivated and results-driven individual with a passion for delivering exceptional customer service, please submit your application. We look forward to reviewing your qualifications and discussing this opportunity further.



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