Customer Service Representative for Delta Faucet

7 days ago


Marquand, Missouri, United States Insite Managed Solutions Full time
Contact Center Support Expert

Insite Managed Solutions is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers via telephone, email, text message, and social media.

This is an excellent opportunity to work with a leading company in the industry and contribute to delivering outstanding customer experiences. If you have a passion for helping others and are looking for a challenging role that offers opportunities for growth and development, we encourage you to apply.

About Insite Managed Solutions
We are a 3x J.D. Power certified program recognized for providing an "An Outstanding Customer Service Experience" for Phone support. Our company helps people win by improving, optimizing, and innovating the human processes and systems required to deliver enriching experiences.

Job Description:
We are seeking a Contact Center Support Expert to provide customer service and troubleshooting support for Delta Faucet Company products via telephone, such as faucets, fixtures, etc. You will utilize critical thinking skills to provide support services to customers such as consumers, plumbers, and dealers with varying levels of faucet and fixture knowledge. This position will handle customer interactions by delivering a "Best in Class" approach. You will accomplish this by responding quickly on the telephone with intelligence and etiquette.

Requirements:
  • Availability to work Monday - Friday 8 am - 6 pm and Saturday 9 am -6 pm EST
  • Ability to work in-office 100% of the time
  • Availability to work weekends and holidays
  • Ability to quickly identify a customer's challenge and provide an appropriate solution
  • Ability to work in a stationary cubicle environment that requires sitting for long periods
  • Superior customer service, patience, and communication skills
  • Comfortable with technology and possess the ability to navigate within multiple systems, multiple screens, etc.
  • Proficient typing skills

What We Offer:
In addition to a competitive salary of $17 per hour, performance bonus eligible post 60 days (not sales-based), we also offer 401k, PTO, and benefits (health, vision, dental, short/long term disability, and more) eligibility within one month of start date, and paid company holidays. You will also have the opportunity to participate in fun activities such as snacks, community volunteering, potlucks, theme days, games, clubs, and Hawaiian Fridays.

Benefits:
In addition to your salary, you will receive a range of benefits including:
  • 401k
  • PTO
  • Benefits (health, vision, dental, short/long term disability, and more)
  • Paid company holidays

About Us:
We are proud to partner with Delta Faucet Company, a leading manufacturer of high-quality faucets and fixtures. If you are interested in learning more about our amazing partner, please visit About Delta Faucet Company.

J.D. Power Award:
We are proud to have received a 2024 Certified Customer Service ProgramSM recognition from J.D. Power, based on successful completion of an evaluation and exceeding a customer satisfaction benchmark through a survey of recent servicing interactions.

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