Customer Service Representative
1 week ago
We are seeking a highly skilled and motivated Customer Service Representative to join our team at Pay-O-Matic CK CASHI in Brooklyn. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, answering their inquiries, and resolving any issues they may have.
Key Responsibilities:- Customer Service: Provide top-notch customer service to our clients, responding to their inquiries and resolving any issues they may have.
- Product Knowledge: Develop and maintain a thorough understanding of our products and services, including our banking-related compliance rules and regulations.
- Communication Skills: Possess excellent communication skills, both written and verbal, to effectively interact with clients and colleagues.
- Problem-Solving: Utilize strong problem-solving skills to resolve customer complaints and issues in a timely and professional manner.
- Teamwork: Work collaboratively with colleagues to maintain a harmonious work environment and achieve team goals.
- Education: High school diploma or equivalent required.
- Experience: One to two years of related experience or equivalent required.
- Skills: Superb customer service and communication skills, proficient computer operator, strong multi-tasking skills, ability to work independently and as a member of a team, ability to understand and follow written and verbal instructions, professional appearance and demeanor, flexibility, and a willingness to accept change quickly.
- Language Skills: Bilingual language skills are a plus.
- Work Schedule: Must be available to work on Sundays, Mondays, Tuesdays, Wednesdays, Thursdays from 11am to 8pm.
- Shift Flexibility: Must be willing to work a flexible schedule, including holidays and weekends.
- Physical Demands: Must be able to stand for extended periods of time and work in confined areas.
The pay range for this position is $16 per hour.
Diversity, Equity, and Inclusion Statement:At Pay-O-Matic CK CASHI, we strive to create and continually grow as a company where all employees are able to be their authentic selves. We are committed to recruiting, hiring, and retaining employees from different backgrounds, viewpoints, and experiences. Our strength is our diversity, and we are dedicated to continuously reflecting upon and evolving our efforts to maintain a diverse, equitable, and inclusive ecosystem.
Equal Opportunity Employment Statement:Pay-O-Matic CK CASHI is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.
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