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Customer Service Representative

2 months ago

Brooklyn, New York, United States Sammy Martinez - State Farm Agent Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our agency, you will play a vital role in delivering exceptional client experiences and driving business growth.

Key Responsibilities
  • Establish and Maintain Customer Relationships: Build strong relationships with customers, respond to their inquiries, and follow up as needed to ensure their needs are met.
  • Provide Exceptional Customer Service: Offer prompt, accurate, and friendly service to customers, addressing their questions and concerns regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Insurance Options Education: Utilize a customer-focused, needs-based review process to educate customers about insurance options, promoting informed decision-making and driving business growth.
  • Communication and Collaboration: Employ exemplary communication skills to efficiently meet customer needs, while promoting the development of our business and coordinating with other agency team members.
Requirements
  • Customer Service Focus: Dedicated to delivering exceptional customer service and building strong relationships with clients.
  • Effective Communication: Excellent communication skills to assist customers and coordinate with other agency team members.
  • Problem-Solving: Proactive in problem-solving and able to address customer concerns in a timely and effective manner.
Benefits
  • Competitive Compensation: Hourly pay plus commission/bonus structure.
  • Opportunities for Advancement: Growth potential and opportunities for advancement within the agency.
  • Benefits Package: Paid time off (vacation and personal/sick days), health benefits, and valuable career-building experience.