Customer Service Representative
6 days ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Acme Smoked Fish. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met, and exceeding their expectations.
Key Responsibilities- Customer Support: Respond to customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
- Order Management: Process and manage customer orders, including taking and entering orders, confirming order logistics, and providing updates on order status.
- Account Management: Develop and maintain relationships with existing customers, identifying opportunities to increase sales and improve customer satisfaction.
- Product Knowledge: Stay up-to-date on Acme's product lines, industry terminology, and company operations to provide accurate and informed responses to customer inquiries.
- Team Collaboration: Work closely with internal teams, including sales, marketing, and operations, to ensure seamless communication and support.
- Education: High School Diploma or equivalent required.
- Experience: 2+ years of experience in customer service or a related field.
- Skills: Strong verbal and written communication skills, excellent problem-solving abilities, and a positive attitude.
- Language: Bi-lingual (Spanish-speaking) a plus.
- Competitive Compensation: $32.00/hour.
- Benefits: Comprehensive benefits package, including medical, dental, and vision insurance, 401(k), and paid time off.
- Opportunities for Growth: Career development opportunities, including training and professional growth.
Acme Smoked Fish is a leading seafood processor, purveyor, distributor, and more, built on a foundation of quality, innovation, and long-lasting relationships. We are committed to providing the best smoked seafood delicacies to our customers and taking pride in being at the forefront of the seafood sustainability movement.
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