Customer Service Professional

3 weeks ago


Walnut Creek, California, United States Jared Burns-Coffin - State Farm Agent Full time
Job Title: Customer Service Professional

Job Description:

We are seeking a qualified professional to join our team as a Customer Service Professional. As a key member of our team, you will play a vital role in helping our business grow through value-based conversations and remarkable customer experiences.

Responsibilities:

• Establish customer relationships and follow up with customers, as needed.

• Provide prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.

• Use a customer-focused, needs-based review process to educate customers about insurance options.

• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.

• Maintain a strong work ethic with a total commitment to success each and every day.

As an Agent Team Member, you will receive:

• 401K

• Hourly pay plus commission/bonus

• Health benefits

• Valuable experience

• Growth potential/Opportunity for advancement within our agency

Requirements:

• Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred

• Successful track record of meeting sales goals/quotas preferred

• Interest in marketing products and services based on customer needs

• Excellent communication skills - written, verbal and listening

• Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams

• People-oriented

• Self-motivated

• Detail oriented

• Proactive in problem solving

• Pride in getting work done accurately and timely

• Ability to multi-task

• Property and Casualty license (must be able to obtain)

• Life and Health license (must be able to obtain)

• Must be available to work the following schedule: Monday thru Friday - annual income ranges from $55k - $75k

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