Outreach Liaison

2 weeks ago


Jacksonville, Florida, United States Author Health Full time
Job Title: Outreach Liaison

Join Author Health as an Outreach Liaison and play a vital role in increasing patient engagement with our services. As a key member of our team, you will serve as the first point of contact for patients and their caregivers, building relationships and educating them on the impact of our services.

Key Responsibilities:
  • Meet patients in their homes, at primary care offices, or other community settings to form relationships and educate on Author Health services.
  • Schedule intake visits with Author Health providers.
  • Conduct door-to-door canvassing to engage hard-to-reach patients.
  • Respond to Health Information Exchange (HIE) alerts and meet with patients and their caregivers in hospitals or other care facilities.
  • Develop and implement community outreach programs and events to increase awareness and engagement rates.
  • Build partnerships with local organizations, community leaders, external providers, and brokers to expand outreach efforts.
  • Keep accurate records of patient interactions in the engagement phase.
  • Assess patients' use of technology and assist with conducting virtual visits with other providers.
  • Identify and remove barriers to engagement with necessary resources and supports.
  • Communicate and provide education on the value of Author Health to patients and their caregivers.
  • Meet and exceed monthly engagement targets.
Requirements:
  • High school diploma/GED.
  • Bilingual (Spanish-English or Haitian Creole-English).
  • Strong organizational skills and verbal/written communication skills.
  • Possession of a driver's license and car.
  • At least 1 year of experience directly related to the duties of the position.
  • Passion for and experience working with patients with behavioral health conditions.
  • Passion for and experience working with seniors.
  • Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
  • Knowledge of community agencies and resources.
  • Working knowledge of multi-system outreach programs related to healthcare delivery.
  • Ability to communicate medical information to healthcare professionals, care coordinators, and patients.
  • Ability to organize resources and effectively prioritize.
  • Willingness to travel up to 100 miles round trip per day.
Preferred Qualifications:
  • Associate's or Bachelor's degree in health/human services or other relevant field.
  • Bilingual (Spanish-English).
  • Direct-to-consumer sales or patient engagement at a health plan, medical facility, or other healthcare setting.
What We Offer:
  • Retirement savings plan (401k) with up to 3.5% company match.
  • Low-cost benefits package for employees and dependents (medical/dental/vision/STD/Life Insurance).
  • Paid vacation.
  • Paid sick leave.
  • 9 paid holidays throughout the year with 2 additional flex holidays (11 in total).
  • Performance-based bonuses.
  • And more.

Author Health is committed to a diverse and inclusive workplace and is an equal opportunity employer. We welcome applications from qualified candidates and are pleased to provide reasonable accommodations during the application process for individuals with disabilities. In accordance with applicable law, we consider applicants with arrest and conviction records for employment.


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