IT Support Specialist
7 days ago
The County's primary Service Desk is seeking an IT System Support Specialist to join their team. As a key member of the team, you will be responsible for receiving, reviewing, tracking, troubleshooting, and resolving trouble reports related to system/application requests for County systems or routing them to the appropriate support team.
Key Responsibilities:- Provide exceptional customer service skills to ensure timely and effective resolution of issues
- Utilize knowledge of Active Directory or other identity management systems to troubleshoot and resolve issues
- Develop strong attention to detail to ensure accurate and efficient issue resolution
- Work effectively in a fast-paced environment with rapidly changing priorities
- Collaborate with the team to resolve complex technical issues
- Develop and maintain a working knowledge of Jira for call placement and tracking
- Utilize Adaxes and MECM for supporting customer systems and account management
- Familiarity with WAN architecture and enterprise-level applications is desirable
Requirements:
- Strong customer service skills
- Knowledge of Active Directory or other identity management systems
- Attention to detail
- Ability to work with rapidly changing priorities
- Experience with troubleshooting Windows systems
- Good verbal and writing skills for customer interaction and documentation
- Good problem isolation skills and a broad general knowledge of IT systems
- Ability to shift topics rapidly
- Working knowledge of Jira
- Use of Adaxes and MECM
- Familiarity with WAN architecture and enterprise-level applications
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