Technical Support Specialist
4 weeks ago
Job Title: Desktop Support Technician
Job Summary:
We are seeking a skilled Desktop Support Technician to join our team at Cigniti Technologies. As a Desktop Support Technician, you will be responsible for providing advanced desktop, application, and infrastructure troubleshooting, as well as installing, configuring, and troubleshooting core end-user software and non-core software.
Key Responsibilities:
- Perform comprehensive troubleshooting and maintenance as prescribed by core processes in relation to laptops, tablets, printers, mobile devices, and other peripherals.
- Install, configure, and troubleshoot core end-user software and non-core software as needed.
- Troubleshoot and install network and networked peripherals (Wi-Fi, mifi, etc.) issues.
- Document troubleshooting steps applied in ticketing system and share findings with peers.
- Update physical assets within asset management tracking system.
- Educate customers on better uses of IT while performing troubleshooting of existing or new devices.
- Perform customer service representative responsibilities as needed.
Requirements:
- A minimum of six years of job-related experience required.
- A minimum of a high school diploma or equivalent is required.
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