Technical Support Specialist

4 weeks ago


Artesia, New Mexico, United States Cigniti Technologies Full time

Job Title: Desktop Support Technician

Job Summary:

We are seeking a skilled Desktop Support Technician to join our team at Cigniti Technologies. As a Desktop Support Technician, you will be responsible for providing advanced desktop, application, and infrastructure troubleshooting, as well as installing, configuring, and troubleshooting core end-user software and non-core software.

Key Responsibilities:

  • Perform comprehensive troubleshooting and maintenance as prescribed by core processes in relation to laptops, tablets, printers, mobile devices, and other peripherals.
  • Install, configure, and troubleshoot core end-user software and non-core software as needed.
  • Troubleshoot and install network and networked peripherals (Wi-Fi, mifi, etc.) issues.
  • Document troubleshooting steps applied in ticketing system and share findings with peers.
  • Update physical assets within asset management tracking system.
  • Educate customers on better uses of IT while performing troubleshooting of existing or new devices.
  • Perform customer service representative responsibilities as needed.

Requirements:

  • A minimum of six years of job-related experience required.
  • A minimum of a high school diploma or equivalent is required.

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