IT Support Specialist

3 weeks ago


Artesia, New Mexico, United States Artesia General Hospital Full time

As an IT Support Specialist at Artesia General Hospital, you will be responsible for providing first-line technical support to end-users of computers, printers, and mobile devices. This includes troubleshooting, diagnosing, and resolving technical issues in a timely and efficient manner.

Key Responsibilities:
  • Create and manage service tickets for customer issues and escalate unresolved issues according to standard practice and procedures.
  • Verify end-user credentials before providing or resetting access to applications and systems.
  • Maintain, troubleshoot, and repair computer systems, including printers and other peripherals.
  • Provide direct user support on-site and in the field.
  • Evaluate user business needs and recommend appropriate hardware solutions.
  • Document all system updates and repairs.
Requirements:
  • Associate's degree in a technical, management, or engineering discipline.
  • 1-2 years of Help Desk, Service Desk, or equivalent experience.
  • Excellent customer service skills and strong system diagnosis skills.
  • Ability to perform routine component replacement on desktops, laptops, and printers.
  • Basic understanding of network protocols.
  • Experience with disk imaging software.
  • Proficient with Microsoft Office.


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