IT Support Specialist III

4 weeks ago


Artesia, New Mexico, United States ValidaTek Full time
Company Overview

At ValidaTek, we modernize and optimize IT services to solve critical challenges facing federal civilian and defense agencies. Our company puts people first, empowering them to exceed expectations and transform government organizations. We operate as one team of diverse people, united by a passion for continuous growth and optimization. Our commitment to quality and performance optimization is the reason why our IT Service Projects and New Development Projects have been appraised at CMMI Maturity Level 5.

Job Summary
We are seeking a Help Desk Specialist Level III to support the Federal Law Enforcement Training Center (FLETC) in Glynco, GA. In this position, you'll join a technically diverse team to provide IT Operations and Support to the Federal Law Enforcement Training Agency, responsible for training law enforcement professionals from over 90 different agencies.

Responsibilities
  • Diagnose computer errors and provide technical support
  • Troubleshoot software, hardware, and network issues
  • Train end-users how to set up and use new technologies
  • Backup and restore an organization's data files and systems
  • Install, configure, and upgrade PC software and operating systems
  • Clean and repair hardware, such as keyboards and printers
  • Perform Tier I and II duties, providing technical support via online and by phone

Qualifications
  • 2+ years of experience troubleshooting software and hardware in a customer service role; 3+ years of experience preferred
  • Strong knowledge of systems and networking software, hardware, and networking protocols
  • Ideal candidates will possess an associate's or bachelor's degree with an emphasis on Information Technology - Network Administration. High School Diploma or equivalent experience is required
  • CompTIA A+, Network+, or Security+ - preferred
  • Must be able to pass the Federal Law Enforcement Background Investigation

Salary Information
The salary for this position will be based on a variety of factors, including experience, geographic location, contract affordability, internal equity, education, and certifications. The upper end of the salary range may be reserved for individuals who have demonstrated tenure with the company, seniority, and proven excellent performance.
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