Desktop Support Technician

3 weeks ago

Artesia, United States Motion Recruitment Full time

Artesia, NM company is seeking a Desktop Support Technician to join their team for a contract opportunity.

Rebuild Americas Infrastructure with our Fortune 200 Materials and Logistics Client.

Location: Artesia, New Mexico 88210
Contract Duration: 12 Months
Environment: Fully onsite
Work Schedule: Monday - Friday 7:30a - 4:30p

L1 support: will be taking calls and assisting employees with basic desktop support (setting up printers, troubleshooting network issues, etc.)

Required Skills & Experience

  • A minimum of six years of job-related experience.
  • A minimum of a high school diploma or equivalent.
  • Provide advanced desktop, application and infrastructure troubleshooting
  • Ability to work with others
  • Experience with Microsoft 365
  • Customer Service skills.
What You Will Be Doing
  • Performing comprehensive troubleshooting and maintenance as prescribed by core processes in relation to laptops, tablets, printers, mobile devices, and other peripherals.
  • Installing, configuring, and troubleshooting core end user software and non-core software (specialized applications) as needed.
  • Troubleshooting and installing network and networked peripherals (Wi-Fi, mifi, etc.) issues.
  • Documenting troubleshooting steps applied in ticketing system and sharing findings with peers. Monitoring ticket closeout in a timely fashion.
  • Updating physical assets within asset management tracking system.
  • Educating customers on better uses of IT while or self-help options while performing troubleshooting of existing or new devices.
  • Performing customer service representative responsibilities as needed.
  • Looking for ways to better engage end users, ensuring they walk away more productive and become enthused about IT with each interaction
You will receive the following benefits:
  • Medical Insurance - Four medical plans to choose from for you and your family
  • Dental & Orthodontia Benefits
  • Vision Benefits
  • Health Savings Account (HSA)
  • Health and Dependent Care Flexible Spending Accounts
  • Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
  • Hospital Indemnity Insurance
  • 401(k) including match with pre and post-tax options
  • Paid Sick Time Leave
  • Legal and Identity Protection Plans
  • Pre-tax Commuter Benefit
  • 529 College Saver Plan


Motion Recruitment Partners (MRP) is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP's Employment Accommodation policy. Applicants need to make their needs known in advance.

Posted by: Cate Novak

Specialization: Technical Support

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