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Customer Service Manager

2 months ago

Marietta, Georgia, United States Public Storage Full time
Job Summary

We are seeking a highly motivated and customer-focused Customer Service Manager to join our team at Public Storage. As a key member of our operations team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our storage facilities.

Key Responsibilities
  • Provide top-notch customer service to our customers, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Conduct daily storage unit inspections to ensure inventory and availability, and make recommendations to customers on storage solutions.
  • Audit cash drawers and make bank deposits, ensuring accurate financial records.
  • Assist customers with payments and make reminder and collection calls as needed.
  • Perform cleaning and daily maintenance tasks, including sweeping/mopping interior areas and maintaining exterior grounds/curb appeal.
Requirements
  • Experience in customer service, sales, or a related field.
  • Valid driver's license and reliable transportation.
  • Ability to lift/move items weighing up to 35 pounds.
  • Ability to work independently and as part of a team.
What We Offer
  • A competitive hourly rate of $14.00.
  • A comprehensive benefits package, including medical, dental, vision, 401k with match, paid time off, sick time, and flex spending.
  • Company-paid life and accidental death insurance.
  • Exclusive vendor discounts.
  • Mileage reimbursement for work-related travel.
  • On-site company housing available at many locations.
  • Performance-based bonuses.

Public Storage is a Great Place to Work, recognized by the Great Place to Work Institute. Our employees have voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion.