Service Operations Manager

4 days ago


Oak Lawn, Illinois, United States Mike Haggerty Buick GMC Inc. Full time

Service Operations Manager

At Mike Haggerty Buick GMC Inc., we are seeking a highly skilled Service Operations Manager to join our team. As a key member of our service department, you will be responsible for ensuring that our customers receive exceptional service and support.

Key Responsibilities:

  • Assist customers in servicing and repairing their vehicles, providing clear explanations of the services needed and ensuring that their requirements and concerns are met.
  • Stay up to date on new products, features, and accessories, and attend product training as required to maintain a high level of knowledge and expertise.
  • Maintain a service customer follow-up system that supports repeat and referral business, and contributes to customer happiness.
  • Hire and supervise all service department personnel, monitoring their performance in servicing customers and maintaining a high level of customer satisfaction.
  • Ensure that all service operations are conducted in a timely and efficient manner, with a focus on providing excellent customer service.

Requirements:

  • A minimum of 3 years of experience as a service manager or in a similar role.
  • Strong focus on providing excellent customer service and a driven personality.
  • Ability to work within and support internal teams, with a focus on improving processes and procedures.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.



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