Pharmacy Operations Manager

4 hours ago

Oak Lawn, Illinois, United States Walgreens Full time
Job Description:

As a Pharmacy Operations Manager at Walgreens, you will be responsible for overseeing the day-to-day operations of our pharmacy department. This includes ensuring efficient workflow, maintaining a positive patient experience, and supervising pharmacy technicians and cashiers.

Key Responsibilities:

  • Operate pharmacy systems to obtain patient and drug information and process prescriptions
  • Supervise pharmacy technicians and cashiers within the guidelines of authorized company policies, laws, regulations, and business ethics
  • Responsible for the selection, scheduling, and development of pharmacy technician personnel
  • Lead training, coaching, and performance management of pharmacy technicians
  • Make decisions regarding performance management, including discipline and termination
  • Engage customers and patients by greeting them and offering assistance with products and services
  • Resolve customer complaints and help respond to customers' requests in a timely manner
  • Develop strong relationships with customers by anticipating their needs and proactively offering services
  • Enhance customer experience by increasing focus on healthcare services
  • Assist pharmacist in the delivery of patient care, including patient registration, prescription data entry, and preparation of medications for patients
  • Complete patient and physician calls under the supervision of a pharmacist
  • Exercise independent judgment to delegate, direct, and assign non-clinical work in the pharmacy
  • Ensure tasks are completed on-time and hold others accountable for efficient workflow
  • Manage core pharmacy workflow and drive excellence in pharmacy operations
  • Coordinate and organize pharmacy daily schedule of activities
  • Recommends allocation of pharmacy hours
  • Assure the pharmacy is clean, neat, orderly, and stocked with adequate supplies
  • Under the direction of the pharmacist, exercise independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure
  • Manage annual inventory preparation
  • Accountable for completion of non-clinical patient calls
  • Drive new technology/process roll out, champion change, and engage team around action planning
  • Assure proper operation and maintenance of pharmacy department equipment
  • Collaborate with Pharmacy Manager to ensure security safeguards are in-place
  • Under supervision of the pharmacist, strictly adhere to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities
  • Maintain and apply knowledge of Company asset protection techniques
  • Support Pharmacy Manager with diversion monitoring and report any concerns that would compromise the security of the pharmacy
  • Communicate prescription errors to the accountable pharmacist and adhere to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program
  • Ensure the accurate processing of insurance claims to resolve customer issues and prevent payment rejections
  • Follow-up with insurance companies as well as medical providers and conduct or participate in 3rd party audit
  • Assist and support Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality, and customer service
  • Manage Community Outreach Portal and coordinate and, at the direction of the Pharmacy Manager, assign pharmacists to off-site immunization clinics and community events
  • Build and sustain relationships with retail partnerships
  • Lead performance management of technicians, including making decisions and recommendations regarding discipline and termination
  • Follow constructive discipline policy to discipline, suspend, terminate, or effectively recommend the same
  • Hold technician accountable for attendance and timeliness
  • Maintain and improve performance of pharmacy through team member engagement and action planning
  • Accountable for technician hiring, on-boarding, training, and scheduling
  • Monitor and hold pharmacy technicians accountable for timely training completion
  • Follow established policies and procedures set by the company for scheduling and training
  • Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training
  • Assist Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations, and certifications are active and in good standing/compliant with all regulatory and legal requirements
  • Leverage Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status
  • Ensure proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state, and federal laws
  • Maintain PTCB certification through the designated PTCB training program and/or state required certification/registration
  • Maintain and enhance current knowledge and skills related to pharmacy and healthcare
  • Obtain necessary certifications, education credits, and training such as LTMP e-modules as required by the Company
  • Follow performance improvement plans offered by Pharmacy Manager
  • Seek professional development by monitoring one's own performance, soliciting constructive feedback, and leveraging Healthcare Supervisor as mentor and coach
  • Communicate with pharmacy team, relaying messages from the support center or other key emails as required
  • Participate in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager

  • Pharmacy Operations Manager

    2 weeks ago

    Oak Lawn, Illinois, United States Walgreens Full time

    Job SummaryWe are seeking a highly skilled Pharmacy Operations Manager to join our team at Walgreens. As a key member of our pharmacy team, you will be responsible for overseeing the day-to-day operations of our pharmacy, ensuring efficient workflow, and providing exceptional customer service.Key ResponsibilitiesManage pharmacy operations, including...

  • Pharmacy Operations Manager

    2 days ago

    Oak Lawn, Illinois, United States Walgreens Full time

    Job Description:As a Pharmacy Operations Manager at Walgreens, you will play a critical role in ensuring the efficient operation of our pharmacies. You will be responsible for overseeing the day-to-day activities of our pharmacy team, including supervising pharmacy technicians and cashiers, managing inventory, and maintaining a positive patient...

  • Pharmacy Technician

    2 days ago

    Oak Lawn, Illinois, United States Manpower Group Inc. Full time

    Pharmacy Technician Job DescriptionWe are seeking a dedicated and detail-oriented Certified Pharmacy Technician to join our team in a hospital setting.This role is critical in ensuring the efficient operation of the pharmacy and supporting our healthcare professionals in delivering high-quality patient care.Key Responsibilities:Assist pharmacists in...

  • Pharmacy Technician

    2 weeks ago

    Oak Lawn, Illinois, United States Advocate Aurora Health Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Pharmacy Technician to join our team at Advocate Aurora Health. As a Pharmacy Technician, you will play a vital role in supporting our pharmacists and ensuring the smooth operation of our pharmacy services.Key ResponsibilitiesDevelop and maintain competence in dispensing and delivery of...

  • Pharmacy Operations Manager

    4 weeks ago

    Oak Park, Illinois, United States Cardinal Health Full time

    Job SummaryThe Pharmacy Manager-In-Training role at Cardinal Health is a key position that oversees the execution and evaluation of administrative and clinical activities. This role ensures consistent and efficient delivery to control costs, minimize waste, optimize customer relationships, and deliver positive patient outcomes while maintaining compliance...

  • Pharmacy Service Representative

    4 weeks ago

    Oak Lawn, Illinois, United States Walgreens Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Pharmacy Customer Service Associate to join our team at Walgreens. As a key member of our pharmacy team, you will be responsible for delivering exceptional customer service, processing prescriptions, and maintaining a clean and organized store environment.Key ResponsibilitiesCustomer Service:...

  • Pharmacy Assistant

    2 weeks ago

    Oak Lawn, Illinois, United States Advocate Health Full time

    Pharmacy Intern Job DescriptionAt Advocate Health, we are seeking a highly motivated and detail-oriented Pharmacy Intern to join our team. As a Pharmacy Intern, you will have the opportunity to gain hands-on experience in a fast-paced pharmacy environment and develop your skills in patient care, medication management, and teamwork.Responsibilities:Assist...

  • Pharmacy Technician Assistant

    2 days ago

    Oak Lawn, Illinois, United States Advocate Aurora Health Full time

    Pharmacy Technician Job DescriptionAdvocate Aurora Health is seeking a detail-oriented and customer-focused pharmacy technician to assist pharmacists with medication preparation, patient interviews, and inventory management.Job Responsibilities:Prepares medications for dispensing under the supervision of a pharmacist, ensuring accuracy and...

  • Pharmacy Assistant

    2 weeks ago

    Oak Lawn, Illinois, United States Advocate Aurora Health Full time

    Job SummaryWe are seeking a highly skilled Pharmacy Technician to join our team at Advocate Aurora Health. As a Pharmacy Technician, you will play a vital role in ensuring the safe and efficient dispensing of medications to our patients.Key ResponsibilitiesDevelop competence in dispensing and delivery of medications, including the use of information systems,...

  • Pharmacy Technician

    4 weeks ago

    Oak Lawn, Illinois, United States Advocate Aurora Health Full time

    About the RoleWe are seeking a highly skilled Pharmacy Technician to join our team at Advocate Aurora Health. As a Pharmacy Technician, you will play a critical role in ensuring the safe and efficient dispensing of medications to our patients.Key ResponsibilitiesDevelop competence in dispensing and delivery of medications, including the use of information...

  • Pharmacy Assistant

    4 weeks ago

    Oak Lawn, Illinois, United States Advocate Health Full time

    Job SummaryWe are seeking a highly skilled Pharmacy Technician to join our team at Advocate Health. As a Pharmacy Technician, you will play a critical role in ensuring the safe and effective dispensing of medications to our patients.Key ResponsibilitiesDevelop competence in dispensing and delivery of medications, including the use of information systems,...

  • Pharmacy Assistant

    9 hours ago

    Oak Lawn, Illinois, United States Advocate Health Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Pharmacy Intern to join our team at Advocate Health. As a Pharmacy Intern, you will play a vital role in supporting our pharmacy operations and providing exceptional patient care.Key ResponsibilitiesAssist pharmacists with medication preparation and dispensingConduct patient interviews to...

  • Pharmacy Technician I

    1 month ago

    Oak Lawn, Illinois, United States 125 Advocate Health and Hospitals Corporation Full time

    Pharmacy Technician I - Nights Job DescriptionAbout the Role:We are seeking a highly skilled Pharmacy Technician I to join our team at Advocate Health. As a Pharmacy Technician I, you will play a critical role in supporting our pharmacy team in providing exceptional patient care.Key Responsibilities:Develop and maintain competence in dispensing and delivery...

  • Pharmacy Assistant

    3 weeks ago

    Oak Lawn, Illinois, United States Advocate Health Full time

    Job SummaryWe are seeking a highly skilled Pharmacy Technician to join our team at Advocate Health. As a Pharmacy Technician, you will play a critical role in ensuring the safe and efficient dispensing of medications to our patients.Key ResponsibilitiesDevelop competence in dispensing and delivery of medications, including the use of information systems,...

  • Pharmacy Technician I

    4 weeks ago

    Oak Lawn, Illinois, United States 125 Advocate Health and Hospitals Corporation Full time

    Job SummaryWe are seeking a highly skilled Pharmacy Technician I to join our team at Advocate Health. As a Pharmacy Technician I, you will play a vital role in supporting our pharmacy operations and ensuring the highest level of patient care.Key ResponsibilitiesDevelop competence in dispensing and delivery of medications, including the use of information...

  • Pharmacy Technician I

    2 days ago

    Oak Lawn, Illinois, United States 125 Advocate Health and Hospitals Corporation Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Pharmacy Technician I to join our team at Advocate Health. As a Pharmacy Technician I, you will play a vital role in supporting our pharmacy operations and ensuring the highest level of patient care.Key ResponsibilitiesDevelop and maintain competence in dispensing and delivery of medications,...

  • Pharmacy Technician II

    1 day ago

    Oak Lawn, Illinois, United States Experis Full time

    Pharmacy Tech II (Non-Clinical) OpportunityExperis is seeking a highly skilled Pharmacy Tech II (Non-Clinical) to join one of our Fortune 500 life science clients in Oak Lawn, IL.Responsibilities:Provide support to the pharmacy team in a non-clinical settingAssist with inventory management, ordering, and receiving of pharmaceuticalsPerform tasks related to...

  • Pharmacy Assistant

    3 weeks ago

    Oak Lawn, Illinois, United States Advocate Health Full time

    Job Summary:We are seeking a highly skilled Pharmacy Technician to join our team at Advocate Health. As a Pharmacy Technician, you will play a critical role in ensuring the safe and efficient dispensing of medications to our patients.Key Responsibilities:Develop and maintain competence in dispensing and delivery of medications, including the use of...

  • Pharmacy Technician Specialist

    4 weeks ago

    Oak Lawn, Illinois, United States Beacon Hill Staffing Group Full time

    Pharmacy Technician Job DescriptionWe are seeking a skilled Pharmacy Technician to join our team at Beacon Hill Staffing Group.Key Responsibilities:Medication Dispensing: Prepare and dispense medications accurately, following established protocols.Medication Delivery: Ensure timely and correct delivery of medications to patients.Order Entry: Input and verify...

  • Pharmacy Technician

    3 weeks ago

    Oak Lawn, Illinois, United States Advocate Aurora Health Full time

    Job SummaryWe are seeking a highly skilled Pharmacy Technician to join our team at Advocate Aurora Health. As a Pharmacy Technician, you will play a vital role in ensuring the safe and efficient dispensing of medications to our patients.Key ResponsibilitiesDevelop competence in dispensing and delivery of medications, including the use of information systems,...