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Sales Support Specialist

2 months ago

Miami, Florida, United States Mr. Winter Full time
Job Overview

Mr. Winter is a leading manufacturer of walk-in coolers and freezers, dedicated to empowering small businesses with cold storage solutions to preserve perishables and drive profitability.

We are seeking a resourceful and detail-oriented Sales Support Specialist to provide professional assistance to our sales team, ensuring seamless customer interactions and efficient order processing.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Process parts orders promptly to meet customer expectations
  • Coordinate shipments to optimize efficiency and minimize customer service requests
  • Collaborate with the sales team to prepare quotes and follow up with customers to improve conversion rates and sales revenue
  • Identify opportunities to improve sales and customer service processes, contributing to the growth and success of Mr. Winter
Requirements
  • At least 2 years of experience in a Logistics Coordinator, Administrative Assistant, or Customer Service Representative role with comparable goals and responsibilities
  • Excellent verbal and written communication skills, with the ability to build rapport with customers and resolve issues effectively
  • Self-aware and detail-oriented, with a strong understanding of the importance of maintaining quality and integrity in systems
  • Experience with HubSpot or Customer Relationship Management (CRM) software and Microsoft Teams is a plus
What We Offer
  • A competitive salary and benefits package
  • A dynamic and supportive work environment
  • Opportunities for growth and professional development