Field Service Engineer for Medical Technology Solutions
2 weeks ago
Position Overview:
The Field Service Engineer at Noxilizer is tasked with delivering exceptional customer service solutions, focusing on the installation and validation of innovative sterilization systems. This role encompasses both routine and corrective maintenance of systems supported by Noxilizer, Inc.
Clientele:
Noxilizer serves a diverse clientele, including Fortune 500 pharmaceutical, biotech, and medical device firms, as well as emerging startups across the globe.
Key Responsibilities:
- Provide on-site technical support for clients in various regions.
- Collaborate with contract service organizations for installations outside the primary service area.
- Assist in maintaining equipment within Noxilizer's microbiology laboratory.
Field Service Engineer Duties:
- Execute the installation, operation, and maintenance of sterilization systems.
- Ensure compliance with documentation standards and Good Documentation Practices (GDP).
- Manage customer expectations through effective communication before, during, and after service interactions.
Qualifications:
- An associate degree with a minimum of seven years of relevant experience in the medical device sector, or a high school diploma with ten years of customer support experience.
- Preferred: A Bachelor of Science degree in electronics, technology, computer science, or a related field.
Skills:
- Strong problem-solving and critical thinking abilities.
- Excellent multitasking and time management skills.
- Proficient in basic computer applications, including Microsoft Office Suite.
Travel Requirements:
- Willingness to travel domestically and internationally as needed, with a potential decrease in travel frequency as the service team expands.
About Noxilizer:
Noxilizer is a rapidly growing medical technology firm specializing in ultra-low temperature nitrogen dioxide sterilization, offering significant advantages over traditional methods. Our services include feasibility studies, consulting, sterilization equipment, and technical support, with headquarters located in Hanover, MD.
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