Service Engineer for Healthcare Solutions

2 weeks ago


Baltimore, Maryland, United States Grifols, S.A Full time

About Grifols:
Grifols is a prominent global healthcare organization dedicated to enhancing the health and well-being of individuals worldwide since 1909. We specialize in plasma-derived therapies and transfusion medicine, providing innovative medical solutions across over 110 countries.

Position Overview:
The Field Service Engineer (FSE) plays a crucial role in delivering technical support and services to Grifols' clients at their facilities and through remote assistance. This position primarily operates in the Baltimore, MD area, with travel requirements reaching up to 70% across the region.

Key Responsibilities:
1. **Technical Support:** Provide expert troubleshooting and maintenance for various electromechanical and medical devices at customer sites.
2. **Customer Engagement:** Address customer inquiries, conduct site evaluations, and ensure the installation and upkeep of hardware and software.
3. **Documentation:** Maintain accurate records of service activities within the CRM system.
4. **Collaboration:** Work closely with internal teams to facilitate swift resolutions to customer issues.
5. **Inventory Management:** Oversee the inventory of essential parts and tools at customer locations, ensuring readiness for service tasks.

Qualifications:
1. **Education:** A Bachelor's degree in Engineering, Technical, or a related Scientific Discipline, or equivalent experience in the field.
2. **Experience:** 0-2 years of relevant experience with lab or electronic equipment, or 4+ years with an Associate's degree or High School Diploma/GED.
3. **Skills:** Strong analytical and troubleshooting abilities, proficiency in Microsoft applications, and excellent organizational skills.

Work Environment:
This position requires flexibility in work hours and the ability to travel extensively. Candidates must be prepared for on-call duties during weekends and holidays. The role involves physical demands, including the ability to lift up to 50 lbs.

This job description outlines the essential functions and requirements for the Field Service Engineer role at Grifols. It is not an exhaustive list of duties, and responsibilities may evolve as needed.



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