ServiceNow GenAI Architect

5 days ago


Boston, Massachusetts, United States ServiceNow Full time
Job Overview

We are seeking an experienced GenAI Architect to drive customer outcomes, roadmap, and value realization for our innovative GenAI technology. As a key member of our Customer Outcomes team, you will lead complex projects, provide technical guidance, and deliver hands-on ServiceNow capabilities to drive business growth and satisfaction.

About Us

At ServiceNow, we empower organizations to find smarter, faster, and better ways to work. Our intelligent cloud-based platform connects people, systems, and processes, bringing innovative AI-enhanced technology to over 8,100 customers worldwide. Join us as we continue to pursue our purpose to make the world work better for everyone.

Responsibilities
  • Lead multi-disciplinary projects to solve complex customer issues related to AI solutions.
  • Provide technical advice and guidance on how to best utilize ServiceNow technologies to achieve business objectives.
  • Deliver hands-on ServiceNow capabilities to drive outcomes and value realization.
  • Collaborate with cross-functional teams to ensure successful deployment of ServiceNow Now Assist.
  • Stay up-to-date with industry trends and emerging technologies in the field of GenAI, applying this knowledge to continuously improve and evolve ServiceNow GenAI offerings.
Requirements

To be successful in this role, you should have:

  • At least 5 years of experience in a technology advisory role, preferably working directly with AI, machine learning technologies, statistical systems, or big data platforms.
  • 8+ Years of experience in building solutions on complex cloud-native products, applications, and platforms.
  • ServiceNow Certified System Administrator and other ServiceNow Certified Implementation Specialist certifications desired, 3+ years of ServiceNow Platform experience preferred.
  • Proven track record of driving business growth and customer satisfaction with emerging technology solutions.
  • Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical audiences.
  • Strong analytical and problem-solving skills.
  • Ability to work effectively in a fast-paced, dynamic environment.
  • Customer-focused mindset and commitment to delivering high-quality results.
What We Offer

We offer a competitive salary range of $140,000 - $200,000 per year, depending on experience. Additionally, you can expect a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We also offer opportunities for professional growth and development, as well as a collaborative and inclusive work environment.



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