Specialty Customer Solutions Architect
4 weeks ago
In collaboration with our parent company, TELUS Digital, we've launched Fuel iX, an enterprise-grade AI engine designed to help companies upgrade their generative AI (GenAI) pilots to production scale, deploy customized solutions faster, and effectively manage the technology responsibly. Fuel iX is an enterprise platform that makes it easy to connect a company's infrastructure to an extensive library of LLM models and to turnkey and custom generative AI applications, while giving you observability of all of the steps in between.
The Specialty Customer Solutions Architect will be a foundational member of the Fuel iX team and will be responsible for interacting with prospects alongside our sales team. You'll play a pivotal role as a technical expert, and an important voice of the customer in product and roadmap development. You will also serve as Subject Matter Expert (SME) as customers transition into implementation and onboarding.
Location
This role will have the option to be in a Work From Near (Hybrid) capacity based out of one of our US offices OR in a Work From Anywhere (Remote) capacity with travel to clients and WillowTree offices expected.
Responsibilities
- Technical Support and Pre-Sales: Partner closely with the sales team to craft compelling presentations, respond to RFPs, and ensure that prospects have a solid understanding of the Fuel iX platform. Engage with sales teams to identify customer issues and propose IT solutions that address those needs effectively
- Customer Interaction: Act as the technical point of contact for customers, understanding their needs, and translating them into actionable technical solutions. Conduct technical presentations and demos to showcase proposed solutions. Provide support in technical discovery phase to understand prospects' current state, needs, pain points and goals
- Collaboration: Work closely with product development teams to ensure that solutions are feasible and align with Fuel iX's offerings. Collaborate with engineering, product and customer success to deliver outstanding solutions to client needs
- Implementation and Management: Oversee the implementation phase of the solutions to ensure they meet the specified requirements and are delivered on time. Manage and track the progress of ongoing customer projects and provide regular updates to stakeholders
- Continuous Improvement: Stay updated with the latest industry trends and technological advancements to propose innovative solutions. Continuously improve the architecture design process to enhance efficiency
- Bachelor's degree or equivalent experience in Computer Science, Information Technology, or related field
- Current and proven experience as a Sales or Solutions Engineer, preferably with a focus on customer solutions
- Strong technical background with expertise in pre-sales discovery, demo and support
- Technical expertise in managed services and customer service software
- Strong analytical and problem-solving skills
- Ability to translate customer requirements into technical solutions
- Project management skills to oversee the implementation of proposed solutions
- Client-facing experience, excellent communication and presentation skills with the ability to explain complex technical concepts to stakeholders
- Ability to work collaboratively across cross-functional teams and manage multiple projects simultaneously
We offer a place to be yourself.
Our differences, both visible and invisible, benefit our teams, our communities, and the products we craft. That's why WillowTree strives to build a team with diverse backgrounds, skills, and perspectives. You'll work hard here; however, we'll balance that with a culture that supports your growth and cares about your well-being. We're committed to creating an environment of inclusion - a place where every Tree can thrive.
We want you to reach your fullest potential and part of your professional development at WillowTree will include dedicated time to innovate on passion projects and an annual stipend to fund your professional pursuits.
WillowTree upholds our core values in every aspect of our work. We promote safe and inclusive work environments and maintain a drug-free workplace. We celebrate our differences and provide equal employment opportunities to all team members and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Diverse teams build better products. We acknowledge that the tech industry especially lacks opportunity for those who are of non-traditional backgrounds and in underrepresented groups. In order to create the best products for everyone, we know that it's important for our team to reflect the diversity of our users, and we are committed to being the change we want to see.
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