Technical Support Analyst

2 weeks ago

Canoga Park, California, United States Unavailable Full time
Position Overview

Parts Authority, established in 1973, stands as a prominent national distributor of automotive replacement components, tools, and transmissions. With its headquarters in Long Island, New York, Parts Authority is experiencing rapid growth, currently operating over 300 locations across various states.

The company has expanded through both organic growth and strategic acquisitions, having integrated numerous businesses into its operations. With a catalog boasting over 3 million parts for more than 125 million applications, Parts Authority ensures that its partners receive the necessary components promptly.

What distinguishes Parts Authority is its dedicated TEAM. The organization employs a group of professionally trained and experienced personnel who assist in identifying the appropriate parts and brands for each specific application.

Parts Authority collaborates with over 400 suppliers globally, offering the finest brands for both domestic and import vehicles, including AC Delco, Motorcraft, Denso, Bosch, KYB, Monroe, Gates, Dorman, and Exide.

Every team member plays a crucial role in the company's success. Parts Authority is currently seeking a professional and self-driven individual to assume the role of IT Support Specialist.

Key Responsibilities

The IT Support Specialist will be a vital member of a multi-regional IT Services team, gaining exposure to a variety of technological platforms.

  • Deliver Tier 1 user support (both onsite and remotely) for technology-related inquiries.
  • Assist in the servicing, upgrading, and deployment of computer systems, software, and peripherals.
  • Travel to various regional locations for onsite IT services (up to 50% travel required).
  • Manage and deploy regional IT assets effectively.
  • Prioritize, coordinate, and escalate unresolved issues to higher support tiers.
  • Diagnose and resolve issues related to computer software and hardware.
  • Follow up with end users, providing feedback and guiding issues to resolution.
  • Troubleshoot issues through various channels (in-person, phone, chat, or remote connection) promptly and accurately.
  • Utilize Help Desk ticketing systems for incident management and customer interaction.
  • Demonstrate the ability to multitask and thrive in fast-paced environments.
  • Employ analytical skills for problem-solving and troubleshooting technical issues.
  • Perform additional duties as assigned.
Qualifications

Essential Requirements:

  • Certifications such as A+, Network+, Microsoft MCSP, and ITIL Foundations are advantageous.
  • A college degree or a minimum of 1 year of professional experience in IT is required.
  • Proficiency in MS Windows, Active Directory, and G Suite is necessary.
  • Familiarity with deployment tools like Norton Ghost and Lansweeper is expected.
  • Intermediate understanding of networks, PCs, and hardware configurations is essential.
  • Experience with RF mobile devices (inventory scanning, order processing) is beneficial.

Skills and Competencies:

  • Ability to provide innovative solutions to user challenges, ensuring satisfaction and productivity.
  • Exceptional teamwork and customer service abilities.
  • Strong verbal and written communication skills with a focus on customer service.
  • Participation in project teams; resourceful and creative problem-solving skills.
  • Capability to lift and handle computer equipment weighing up to 25 lbs.
  • Possession of a clean driving record.
  • Ability to operate a vehicle safely while in the field.

Benefits of Joining Parts Authority:

  • Comprehensive Medical Coverage
  • Pharmacy Coverage
  • Dental Coverage
  • Vision Coverage
  • Basic Life and AD&D Insurance
  • Short Term Disability Coverage
  • Voluntary Short and Long Term Disability Coverage
  • Flexible Spending Account
  • Commuter Expense Reimbursement Account
  • Health Savings Account
  • Health Reimbursement Account
  • Accident Insurance
  • Critical Illness Insurance
  • Hospital Indemnity Insurance
  • ID Theft Insurance
  • Legal Plan Insurance
  • Pet Insurance
  • Employee Assistance Program (EAP)
  • Paid Holidays, Sick Leave, and Vacation
  • Profit Sharing/401(k) Plan
  • Employee Discounts on Merchandise

Parts Authority is an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, creed, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, citizenship status, presence of a non-job-related medical condition or handicap, or any other legally protected status.

Compensation

USD $20.00/Hr.

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