Regional Service Manager
2 weeks ago
At DuBois Chemicals, we're committed to delivering exceptional service to our customers. As a Regional Service Manager, you'll play a critical role in leading our team of technical service representatives to provide superior service and support to our customers in a defined geography.
Key Responsibilities:- Lead a team of technical service representatives to provide technical service to support product applications at customer sites and create superior account satisfaction and retention.
- Maintain expenses of all activities within the service group, staying in line with budget requirements.
- Develop service plans to meet customer requirements and expand market share.
- Organize and engage corporate resources in support of the service team.
- Align team performance and reporting with DuBois standards.
- Develop technical and commercial skills of service representatives and support selling activity, including service requirements, negotiations, and business expansion related to large opportunities.
- Provide market intelligence related to competitive activity and market trends.
- Establish and maintain strong relationships with sales managers across the organization.
- Effectively hire, develop, and lead team members to support customers and sales teams.
- Assist the team in supporting multiple customers across the given geography that utilize a variety of product lines.
- Lead the team in their ability to report, document, communicate findings, abnormal conditions, and offer recommendations.
- Demonstrate a strong technical aptitude while assisting service representatives to resolve customer technical challenges and assist with improving processes.
- Effectively communicate and work collaboratively with team members, as well as other cross-functional support employees.
- Assist the team with DuBois eTools, System Surveys, and Cost Calculators.
- Travel to assigned customers to work with service representatives on customer requirements.
- 5+ years of technical service or technical service management in the chemical/industrial environment.
- Strong mechanical aptitude and detailed knowledge of applications across product portfolios.
- Demonstrated ability to lead and coach a team to provide superior service.
- Strong time management and organizational skills with an attention to detail.
- Ability to think towards solutions critically and strategically.
- Demonstrated ability to manage expenses and financials.
- Excellent oral and written communication skills.
- Ability to create and maintain positive relationships with current/prospective customers, as well as sales managers.
- Proven track record of meeting or exceeding team objectives.
- Ability to travel up to 50% including some overnight travel.
DuBois Chemicals is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.
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