Service Catalog Manager

7 days ago


Herndon, Virginia, United States ManTech Full time
Job Summary

We are seeking a highly skilled and motivated Service Catalog Manager to join our Network Operations Security Center (NOSC). This position requires a comprehensive understanding of the IT systems and support covered under this contract.

Key Responsibilities
  • Collaborate with Customers: Work with customers to define requirements clearly and concisely, documenting requirements to build project plans and develop project schedules and artifacts.
  • Service Catalog Management: Create and maintain the contract service catalog, securing, managing, and controlling pricing.
  • Accuracy and Completeness: Ensure accuracy and completeness of the catalog by conducting regular reviews and updates, verifying information.
  • Catalog Management Processes: Develop and implement catalog management processes and procedures to ensure efficiency and accuracy.
  • Recommendations: Recommend additions, changes, and updates to the service catalog offerings, considering customer frequently requested support.
  • Cross-Functional Collaboration: Collaborate and work closely with the customer and impacted functional area leads to customize services to support customer requests and requirements.
  • Data Analysis: Analyze catalog data to identify trends, opportunities, and areas for improvement.
  • Customer Support: Support customer requests through Task Order Award.
Requirements
  • ITIL v4 Certification: An Information Technology Infrastructure Library (ITIL) v4 certification.
  • Bachelor's Degree: A bachelor's degree.
  • Minimum Experience: A minimum of 9 years of experience.
  • Related Experience: A minimum of 2 years of related experience in supporting geographically dispersed enterprise operations teams.
  • Cybersecurity Experience: Cybersecurity Service Provider experience.
  • MS Office Proficiency: Proficiency in MS Office applications, including Project, SharePoint, PowerPoint, Excel, and Word.
Preferred Qualifications
  • DHS Experience: DHS experience.
  • DoD Experience: DoD experience.
  • ServiceNow Experience: ServiceNow experience.
  • Agile Experience: Agile experience.
  • Jira Experience: Jira experience.
Clearance Requirements
  • U.S. Citizenship: Must be a U.S. citizen.
  • Secret Clearance: Must possess a Secret clearance.
  • DHS EOD Suitability: Must be able to obtain and maintain DHS EOD suitability.
  • Top-Secret Clearance: Must be able to obtain and maintain a Top-Secret clearance.


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