Service Catalog Manager
7 days ago
We are seeking a highly skilled and motivated Service Catalog Manager to join our Network Operations Security Center (NOSC). This position requires a comprehensive understanding of the IT systems and support covered under this contract.
Key Responsibilities- Collaborate with Customers: Work with customers to define requirements clearly and concisely, documenting requirements to build project plans and develop project schedules and artifacts.
- Service Catalog Management: Create and maintain the contract service catalog, securing, managing, and controlling pricing.
- Accuracy and Completeness: Ensure accuracy and completeness of the catalog by conducting regular reviews and updates, verifying information.
- Catalog Management Processes: Develop and implement catalog management processes and procedures to ensure efficiency and accuracy.
- Recommendations: Recommend additions, changes, and updates to the service catalog offerings, considering customer frequently requested support.
- Cross-Functional Collaboration: Collaborate and work closely with the customer and impacted functional area leads to customize services to support customer requests and requirements.
- Data Analysis: Analyze catalog data to identify trends, opportunities, and areas for improvement.
- Customer Support: Support customer requests through Task Order Award.
- ITIL v4 Certification: An Information Technology Infrastructure Library (ITIL) v4 certification.
- Bachelor's Degree: A bachelor's degree.
- Minimum Experience: A minimum of 9 years of experience.
- Related Experience: A minimum of 2 years of related experience in supporting geographically dispersed enterprise operations teams.
- Cybersecurity Experience: Cybersecurity Service Provider experience.
- MS Office Proficiency: Proficiency in MS Office applications, including Project, SharePoint, PowerPoint, Excel, and Word.
- DHS Experience: DHS experience.
- DoD Experience: DoD experience.
- ServiceNow Experience: ServiceNow experience.
- Agile Experience: Agile experience.
- Jira Experience: Jira experience.
- U.S. Citizenship: Must be a U.S. citizen.
- Secret Clearance: Must possess a Secret clearance.
- DHS EOD Suitability: Must be able to obtain and maintain DHS EOD suitability.
- Top-Secret Clearance: Must be able to obtain and maintain a Top-Secret clearance.
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