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IT Service Management Director

2 months ago

Herndon, Virginia, United States ManTech Full time

Exciting Opportunity at ManTech International

We are seeking a seasoned Director to lead our network and cybersecurity operations program, driving strategic initiatives and ensuring alignment with industry standards and federal guidelines.

Key Responsibilities:

  • Establish and manage a Program Management Office (PMO) that adheres to industry best practices and federal regulations.
  • Conduct thorough assessments of network and cybersecurity operations capabilities, identifying areas for improvement and implementing corrective actions.
  • Align services and processes with ITIL v4 and NIST Cyber Security Framework, ensuring seamless integration and compliance.
  • Develop and maintain a comprehensive service catalog and control catalog, streamlining operations and enhancing customer satisfaction.
  • Lead process improvement projects, driving innovation and efficiency across the organization.
  • Define and implement program performance metrics, providing actionable insights and driving data-driven decision making.
  • Collaborate with customers on strategic planning, ensuring alignment and effective communication.
  • Oversee compliance with policies and Standard Operating Procedures (SOPs), maintaining a culture of accountability and integrity.
  • Support customer service satisfaction initiatives, fostering a customer-centric approach and driving continuous improvement.
  • Advise on enhancements to Dashboard capabilities, ensuring timely and effective decision making.

Requirements:

  • Possess PMP and ITILv4 certifications, demonstrating expertise and commitment to industry standards.
  • Hold a Bachelor's degree, with a strong foundation in IT or cybersecurity operations.
  • Bring 10+ years of experience in IT or cybersecurity operations, with a proven track record of success.
  • Display strong knowledge of federal cybersecurity guidelines, ensuring compliance and adherence.
  • Have experience leading process improvement initiatives, driving innovation and efficiency.

Clearance Requirements:

  • Hold a Top Secret clearance with SCI eligibility, ensuring access to sensitive information.
  • DHS EOD suitability is preferred, demonstrating a commitment to security and integrity.

Physical Requirements:

  • Ability to work in a stationary position for more than 50% of the time, with effective communication skills.
  • Proficiency with office productivity tools, ensuring seamless collaboration and communication.

ManTech International is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified individuals with disabilities or disabled veterans, who may request accommodation during the application process.