Guest Services and Night Auditor
1 week ago
Benefits:
- Life Insurance
- Company gatherings
- Dental coverage
- Employee discounts
- Health coverage
- Career advancement opportunities
- Training and development programs
- Vision coverage
Metro Lodge - Detroit is looking for a personable, attentive, and detail-oriented Front Desk and Night Auditor Associate. This role is essential in delivering exceptional service and crafting memorable experiences for our guests, ensuring the highest standards of hospitality. The Night Auditor will also be responsible for preparing breakfast each morning.
Key Responsibilities
- Availability to work various shifts, including weekends, evenings, and holidays
- Warmly greet guests and adhere to check-in protocols
- Execute all check-in and check-out processes
- Manage online and telephone bookings
- Handle incoming calls and guest communications discreetly
- Inform guests about payment options and verify credit card information
- Register guests, collecting necessary details
- Welcome guests upon arrival and allocate rooms
- Provide information regarding hotel amenities, room availability, and rates
- Address guest complaints promptly and professionally
- Coordinate with housekeeping to ensure room cleanliness and communicate effectively with other departments
- Confirm group bookings and arrange tailored services
- Adhere to established policies
- Stay informed about local attractions and dining options to assist guests
- Communicate effectively with other shifts regarding operational issues
- Exhibit a customer service-oriented attitude
- Demonstrate excellent communication and organizational abilities
- Possess reliable transportation
- Quickly adapt and thrive in a fast-paced environment with continuous guest interaction
- Ability to lift, pull, and push moderate weights (minimum of 20 lbs)
- Basic computer proficiency, including Word and Excel
- Hold a valid driver's license
- Perform additional duties as assigned
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