Night Auditor and Guest Services Specialist

2 weeks ago


Detroit, Michigan, United States Metro Lodge - Detroit Full time
Job Overview

Benefits:

  • Life Insurance
  • Company gatherings
  • Dental coverage
  • Employee discounts
  • Health coverage
  • Opportunities for career growth
  • Training and professional development
  • Vision coverage

Metro Lodge - Detroit is looking for a personable, attentive, and detail-oriented Night Auditor and Guest Services Specialist. This role is essential in delivering exceptional service and crafting unforgettable experiences for our guests, ensuring the highest standards of hospitality. The Night Auditor will also be responsible for preparing breakfast each morning.


Key Responsibilities:

  • Availability to work various shifts, including weekends, evenings, and holidays
  • Warmly welcome guests and adhere to check-in protocols
  • Execute all check-in and check-out procedures
  • Oversee online and telephone reservations
  • Manage incoming calls and guest communications with discretion
  • Inform guests about payment options and validate credit card information
  • Register guests, collecting all necessary details
  • Greet guests upon arrival and allocate rooms
  • Provide comprehensive information about the hotel, room availability, rates, and amenities
  • Address guest complaints promptly and professionally
  • Coordinate with housekeeping to ensure room cleanliness and communicate effectively with other departments
  • Confirm group bookings and tailor services to guest needs
  • Adhere to established policies and procedures
  • Stay informed about local attractions and dining options to assist guests
  • Effectively relay information to other shifts regarding daily operations
  • Exhibit a customer-focused attitude
  • Demonstrate excellent communication and organizational abilities
  • Possess reliable transportation
  • Adapt quickly and thrive in a fast-paced environment with continuous guest interaction
  • Ability to lift, pull, and push moderate weights (minimum of 20 lbs)
  • Basic computer proficiency, including Word and Excel
  • Hold a valid driver's license
  • Perform additional duties as assigned


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