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Account Manager

1 month ago

Kansas City, Missouri, United States Lockton, Inc. Full time
Job Summary:

As a key member of the Lockton team, the Account Manager will be responsible for maintaining and enhancing relationships with existing clients by executing proactive, creative, and ongoing contact initiatives. This includes understanding client requirements and needs, providing strategic planning and consulting advice, and reviewing investment options and fees. The ideal candidate will have a strong working knowledge of the brokerage industry, excellent communication skills, and the ability to work independently. In addition to client-facing responsibilities, the Account Manager will also assist in the establishment and attainment of revenue goals, provide input on policy and procedure development, and develop and maintain relationships with carriers and other providers. If you have a strong background in client services and a passion for delivering exceptional results, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

• Maintain and enhance relationships with existing clients through proactive, creative, and ongoing contact initiatives
• Understand client requirements and needs, and provide strategic planning and consulting advice
• Review investment options, fees, and strategies with clients
• Assist in the establishment and attainment of revenue goals
• Provide input on policy and procedure development
• Develop and maintain relationships with carriers and other providers
• Oversee issue-resolution between clients and vendors
• Coordinate market selection for new and renewal business
• Generate new business opportunities through cross-selling
• Negotiate program terms and costs
• Perform other responsibilities and duties as needed

Requirements:

• Bachelor's Degree in Business Administration or related field and/or years of experience equivalent
• Typically more than 7 years of client services experience is required
• Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint)
• Strong verbal and interpersonal communication skills required
• Demonstrates strong working knowledge and experience within brokerage industry
• Understands industry trends and governmental regulations
• Ability to complete continuing education requirements as needed
• Ability to attend company, department, and team meetings as required, including industry training sessions
• Ability to comply with all company policies and procedures, proactively protecting confidentiality of client and company information
• Ability to efficiently organize work and manage time in order to meet deadlines
• Ability to travel by automobile and aircraft
• Ability to use office equipment such as a computer, keyboard, calculator, photocopier, and facsimile machine
• Ability to work on a computer for a prolonged amount of time
• Ability to work outside of normal business hours as needed
• Legally able to work in the United States