Branch Manager I
4 weeks ago
SUMMARY:
The Branch Manager I is responsible for supporting the Retail Area Manager and ensuring branch operational activities run smoothly and efficiently. This role provides leadership, training, and supervision within the branch, promoting business for the Bank by maintaining good customer relations and referring customers to appropriate personnel for new services.
Key Responsibilities:
- Supervise and support all assigned areas of branch operations, overseeing activities of tellers, new accounts, and other operations personnel.
- Reinforce superior customer service through example and follow-through with involved customers and employees.
- Respond to inquiries and refer them to the appropriate department or person, ensuring follow-through with customers and staff.
- Assure audit compliance and procedure quality control through branch operational reviews and recommend corrective actions.
- Instill and maintain a positive sales environment through education of the Bank's products and services.
- Contribute to the overall profitability of the branch through cost controls, income generation, loan growth, deposit growth, and branch marketing efforts.
Requirements:
- Bachelor's degree in business, finance, or a related field or equivalent work experience.
- Intermediate knowledge of Bank operations, products, and services, as well as related state and federal laws and regulations.
- Excellent organizational and time management skills, with the ability to work with minimal supervision.
- Intermediate skills in computer terminal and personal computer operation, mainframe computer system, word processing, spreadsheet, and specialty software programs.
Physical Demands/Work Environment:
The Branch Manager I must be able to stand, walk, sit, and use hands and fingers. A valid driver's license is required. The environment is a professional office with standard office equipment.
Cognitive Requirements:
The Branch Manager I must be able to learn, think, concentrate, and exercise self-control. They must be able to work in a customer relations environment, pay close attention to detail, and work as a member of a team.
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