Customer Engagement Specialist
2 weeks ago
Position Overview:
Embark on a Rewarding Career
Are you enthusiastic about enhancing the lives of others? At Massage Envy, we empower and motivate our team members to excel while collaboratively assisting clients in achieving their wellness goals. Our collective mission is to provide exceptional service and expand our clientele to support more individuals on their journey to well-being.
Benefits & Compensation:
- Attractive base salary with performance-based incentives
- Comprehensive health benefits including medical, dental, and vision coverage for full-time staff
- Generous paid time off
- Incentive program for employee referrals
- Access to an Employee Assistance Program
- Flexible scheduling options to promote work-life harmony
- Extensive training on products and services
- Significant discounts on massage, skincare, and stretching services
- 30% discount on retail merchandise
- Rewarding recognition programs
Ideal Candidates:
- Possess a high school diploma (or equivalent) and prior experience in retail or sales (preferred)
- Exhibit strong analytical skills, proficient in mathematics and computer usage, with the ability to handle multiple tasks
- Demonstrate excellent interpersonal skills and the ability to build positive rapport with clients
- Have a passion for holistic wellness with a foundational understanding of massage and skincare services
Daily Responsibilities:
- Deliver exceptional customer service, ensuring every client feels appreciated and understood
- Advocate for the benefits of holistic wellness by informing clients about new and enhanced services, promoting the Massage Envy Wellness Program, scheduling future appointments, and encouraging retail purchases based on service provider suggestions
- Facilitate clinic operations by welcoming clients, arranging appointments, managing phone inquiries, responding to emails, and addressing client concerns
- Assist in expanding and retaining the client base through both in-person interactions and outreach via phone/email
Work Environment & Support:
- Guidance from experienced leadership dedicated to your professional growth
- Recognition programs (such as Employee of the Month)
- A supportive community that values individuality and knowledge sharing
If you are eager to become part of a thriving community with seasoned professionals who share your passion for wellness, we look forward to connecting with you.
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