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Customer Engagement Specialist
2 months ago
Patient Experience Coordinator | Healthcare Services
University of Florida Health
Department: Patient Experience
The Patient Experience Coordinator (PEC) operates under the guidance of the Patient Experience Department, serving as a crucial link between patients, families, visitors, and healthcare staff to ensure optimal patient satisfaction. The PEC is dedicated to creating a welcoming atmosphere through exceptional engagement, assistance, proactive outreach, and effective customer service recovery.
This role involves orienting and guiding patients and their families regarding the healthcare environment, available amenities, and essential resources. Responsibilities include providing patients with relevant information about healthcare services, assisting with navigation within the facility, arranging transportation, and offering insights into local accommodations and services.
The PEC also manages the lost and found process, distributes valet vouchers, and upholds a safe and clean environment. This position actively promotes communication and problem-solving between unit staff, various departments, and patients and their families.
Job Opening Summary
Qualifications
Minimum Education and Experience Requirements:
An Associate's degree is preferred, or a minimum of three years of experience in customer service within the healthcare or related service sectors.
+ Experience should include supervisory responsibilities or leading the work of others.
Excellent verbal and written communication skills are essential, along with proficiency in computer usage.
The ideal candidate must be results-driven, capable of teaching and mentoring others, and possess strong problem-solving abilities.
Successful completion of an FBI Level 2 screening is required for this position.
Compensation:
Minimum Pay Rate: Hourly: $13.55
Midpoint Pay Rate: Hourly: $16.18
We invite you to become part of our dedicated team. Our commitment to excellence aims to positively impact the communities we serve. You may apply for multiple positions simultaneously. For general inquiries regarding the application process, please refer to our guidelines.
Why Work With University of Florida Health
We offer benefits tailored to your lifestyle. Our core benefits include comprehensive medical insurance, prescription drug plans, short-term and long-term disability coverage, life insurance, generous paid time off, ten paid holidays annually, and an employee assistance program. Additional voluntary benefits include tuition reimbursement, dependent care and healthcare reimbursement accounts, dental insurance, vision plans, and more. Retirement benefits feature a 403(b) plan.
University of Florida Health is recognized as a leading hospital system, dedicated to delivering quality clinical care that achieves outstanding outcomes and earns national accolades. We take pride in providing distinguished, patient-centered care and enhancing our role as a premier provider of medical expertise and specialties.
Our organization is committed to diversity as a competitive advantage in attracting top talent from across the nation and around the globe. We value knowledge sharing, learning from one another, and celebrating the unique qualities that each individual brings to our team.
