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Outreach and Volunteer Services Supervisor

2 months ago

West Seneca, United States Hearts Foundation Inc. Full time
Job Overview

Position Summary:

The Community Engagement and Volunteer Program Manager will support the Chief of Staff & Executive Assistant in managing the outreach initiatives of Hearts Foundation Inc. This role is pivotal in overseeing the daily functions of our outreach services, thrift operations, recycling center, and café, all aimed at serving an underserved demographic. Initially focused on outreach tasks, this position will gradually incorporate additional responsibilities. It is essential to note that this role is designated for our specific operational area and should not be confused with other locations.

Key Responsibilities:

  • Ensure the effectiveness and sustainability of outreach initiatives.
  • Organize and manage the recruitment process for volunteers.
  • Train and supervise volunteers involved in outreach activities.
  • Develop and distribute weekly schedules for staff.
  • Review and authorize weekly time submissions for staff.
  • Facilitate and participate in monthly team meetings.
  • Oversee the creation and distribution of marketing materials that highlight client and volunteer stories.
  • Maintain an updated digital calendar for volunteer opportunities.
  • Keep accurate records of all volunteers.
  • Coordinate volunteer training sessions and report on their activities.
  • Propose and implement ongoing volunteer projects.
  • Assess and enhance staff and volunteer performance and satisfaction.
  • Organize volunteer appreciation events and recognition initiatives.
  • Manage inventory and sales for the thrift operations.
  • Develop strategies to boost sales, donations, and community involvement.
  • Oversee recycling processes, ensuring cleanliness and compliance.
  • Coordinate donation drives as needed.
  • Supervise café operations, including food safety and hygiene standards.
  • Maintain a safe and organized environment across all facilities.
  • Collaborate with staff and community partners to promote outreach programs.
  • Oversee the operations of food-related services.
  • Compile program statistics and report on outreach impacts.
  • Ensure compliance with health and sanitation regulations.
  • Conduct site inspections in collaboration with health authorities.
  • Participate in community organization meetings and provide updates to management.
  • Order necessary supplies for the department.
  • Perform additional duties as assigned.

Qualifications:

  • Associate's Degree preferred.
  • 2 to 5 years of experience in volunteer coordination.
  • 2 to 5 years of experience in retail or a related field.
  • Strong leadership and communication abilities.
  • Commitment to community service and empowerment.
  • Experience in retail, food service, recycling, or social services.
  • Proven problem-solving and critical thinking skills.
  • Experience engaging with diverse groups of volunteers and supporters.
  • Supervisory experience is a plus.
  • Valid driver's license with a clean driving record.

Skills and Competencies:

  • Proficient in technology, including smartphone applications and office software.
  • Experience with volunteer management systems.
  • Excellent interpersonal and communication skills.
  • Able to multitask in a dynamic environment.
  • Strong customer service orientation.
  • Ability to work effectively both independently and as part of a team.
  • Flexibility to work evenings and weekends as required.
  • Dedication to the mission of Hearts Foundation Inc.
  • Reliable transportation is essential.

Job Type: Full-time

Compensation: $20.00 to $22.00 per hour

Benefits:

  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Vision insurance
  • 401K

Schedule: Monday through Friday with some Saturdays required.

Hearts Foundation Inc. is seeking a dedicated individual to join our team.