Volunteer Services Coordinator

2 weeks ago

West Seneca, United States Hearts Foundation Inc. Full time
Job Overview

Position Summary:

The Community Engagement and Volunteer Manager will collaborate with the Chief of Staff & Executive Assistant to enhance the outreach initiatives of Hearts Foundation Inc. This role encompasses the management of daily operations related to outreach programs, retail operations, recycling initiatives, and food services. The Manager will oversee a dedicated team of staff and volunteers, ensuring operational efficiency, outstanding service, and a supportive atmosphere.

Key Responsibilities:

  • Oversee the established processes and success metrics of outreach initiatives.
  • Facilitate the recruitment and onboarding of volunteers.
  • Provide training and leadership to volunteers engaged in outreach activities.
  • Develop and distribute weekly staff schedules.
  • Review and authorize weekly time records for staff.
  • Organize and participate in monthly team meetings.
  • Ensure timely submission of marketing materials highlighting client and volunteer stories.
  • Maintain a digital calendar for volunteer opportunities aligned with community needs.
  • Keep accurate records of all volunteers and their contributions.
  • Schedule and conduct volunteer training sessions and meetings.
  • Recommend and implement strategies for ongoing volunteer engagement.
  • Evaluate staff and volunteer performance and satisfaction levels.
  • Assist in organizing volunteer appreciation events and recognition programs.
  • Manage inventory and sales for the retail operations.
  • Implement strategies to boost sales, donations, and community involvement.
  • Coordinate recycling processes, ensuring cleanliness and maintenance of facilities.
  • Organize donation drives as needed.
  • Oversee food service operations, ensuring compliance with hygiene standards.
  • Maintain a safe and organized environment across all facilities.
  • Collaborate with staff and community partners to promote outreach initiatives.
  • Track program statistics and report outcomes to relevant stakeholders.
  • Ensure adherence to health and sanitation regulations.
  • Coordinate inspections with health authorities.
  • Attend community organization meetings and provide updates to management.
  • Order supplies as necessary for operational needs.
  • Perform additional duties as assigned.

Qualifications:

  • Preferred Associate's Degree.
  • 2 to 5 years of experience in volunteer coordination.
  • 2 to 5 years of experience in retail or a related field.
  • Strong leadership and communication abilities.
  • Commitment to community service and empowerment.
  • Experience in retail, food service, or social services.
  • Proven problem-solving and critical thinking skills.
  • Experience working with diverse groups of volunteers and supporters.
  • Supervisory experience is a plus.
  • Valid driver's license with a clean driving record.

Skills and Competencies:

  • Proficient in technology including G-Suite, Microsoft Office, and volunteer management software.
  • Excellent interpersonal and communication skills.
  • Able to multitask in a dynamic environment.
  • Strong customer service orientation.
  • Ability to work effectively both independently and as part of a team.
  • Flexibility to work evenings and weekends as needed.
  • Commitment to the mission of Hearts Foundation Inc.
  • Reliable transportation is required.

Job Type: Full-time

Compensation: $20.00 to $22.00 per hour

Benefits:

  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Vision insurance
  • 401K

Schedule: Monday through Friday with occasional Saturdays.

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