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Intake Coordinator

2 months ago

Manassas Park, United States NVFS Company Full time
Job Title: Intake Specialist

At NVFS Company, we are seeking a highly skilled Intake Specialist to join our team. The successful candidate will be responsible for coordinating hotel entry with emergency hotel vendors via our intake hotline.

Key Responsibilities:

  • Answer inquiry calls from potential clients and community partners to determine hotel and room assignments.
  • Coordinate medical transportation and arrival with assigned hotels.
  • Review hotel guest expectations, policies, and procedures with clients via phone.
  • Conduct comprehensive initial screening processes to determine eligibility for program services.
  • Maintain and perform data entry to ensure client data is unduplicated.
  • Participate in regular supervision with Intake Coordinator and provide regular updates.
  • Make referrals to other services as needed and work with community providers to provide collaborative services.
  • Maintain client files in accordance with program requirements and NVFS guidelines.

Requirements:

  • At least one year of related work experience in direct service.
  • Oral and written fluency in English required; bilingual skills in guest languages (such as Spanish) preferred.
  • Proficiency in usage of basic technological tools, including laptops/computers, email, phones, and internet required.
  • Working knowledge of Microsoft Office Suite required.

About NVFS Company:

NVFS Company values diversity in our workforce and is committed to advancing equity, embracing diversity, and promoting inclusion. We are an equal opportunity employer and an E-Verify participant. We celebrate and thrive on our differences and welcome everyones unique contributions.